Digital Learning Developer - Senior Associate

This is an exciting opportunity to join JPMorgan. This role is open to job sharing (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need. You will be a key contributor in the development of new long-term learning initiatives. In this creative, innovative environment, you will have the opportunity to apply instructional design and digital learning development skills to develop video-based learning, microlearning, and social learning tools.

As a Digital Learning Developer II in Human Resource Product Management, you will identify, recommend, and create digital learning solutions that help business partners and stakeholders meet key business goals. You will collaborate with others to develop high-quality videos, interactions, graphics, and other digital learning products to be deployed through an emerging microlearning platform for just-in-time learning and on-the-job performance improvement. You will identify ways to innovate and drive learning retention, apply visual design and digital marketing experience, and follow established procedures and design standards to develop microlearning solutions that incorporate social media trends and appeal to the modern learner.

Job Responsibilities:

• Create high-quality videos and graphics with vast experience in using industry applications (e.g., Storyline, Adobe Creative Cloud, Techsmith Camtasia, Synthesia).
• Discover and learn emerging and established technologies, and seek ways to apply them.
• Contribute and work collaboratively in a team that iterates solutions, exhibits flexibility and adaptability, explores new tools/approaches to deliver solutions at speed and scale, and applies agile methodologies to manage all aspects of learning development projects from needs analysis to implementation.
• Ensure that all training materials are properly reviewed and approved by required stakeholders, following appropriate procedures and standards for design and accessibility.
• Monitor key performance indicators and other business metrics associated with the learning products, measure the effectiveness of learning solutions by reviewing learner feedback and testing data, address trends, analyse and summarise results/impacts, and share results with key stakeholders.

Required Qualifications, Capabilities, and Skills:

• Relevant experience in designing, developing, and troubleshooting web, video, audio, graphic, and multimedia deliverables.
• Extensive hands-on experience with design and development software – intermediate to advanced level proficiency with tools in the Adobe Creative Suite applications and intermediate level proficiency in multiple design and development tools/programs.
• Ability to work effectively on multiple projects in a fast-moving, deadline-driven and agile development environment.
• Comprehensive abilities to write technical documentation.
• Strong time and project management skills that are demonstrated by timely task completion and quality of deliverables.
• Knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree in instructional design, digital learning design technology, multimedia technology, digital marketing, or similar degree.
• Strong consulting, negotiation and influencing skills, with proven accomplishment in building relationships with customers and internal clients.
• Experience researching, evaluating, and prototyping emerging technologies/approaches and consult on potential application in learning.
• Ability to identify, learn, and troubleshoot new tools, platforms, and production processes, with experience designing for the modern workforce (Millennials, Gen Z) with stimulating ideas.

At JPMorgan, we are passionate about supporting different ways of working to support our talent in the flexibility they need. We know that job share is a fantastic way to hire talent for the firm that offers both the flexibility that you need whilst providing the consistency that our business requires. Job share is 2 people working part-time hours with full-time powers. This role is part of a job share opportunity and therefore a part-time role at 19 hours.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce.