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For Companies At a Glance
- Tasks: Manage design projects, improve workflows, and ensure exceptional customer experiences.
- Company: Join a dynamic team at Chase UK, focused on innovative, customer-centric products.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a diverse team shaping the future of FinTech with your design expertise.
- Qualifications: 10+ years in design program management and experience with creative teams.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Following the successful launch of Chase UK in 2021, we are a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realise your potential. We value collaboration, curiosity, and commitment, and our diverse team includes professionals from top tech giants, blockchain innovators, and FinTech unicorns.
Responsibilities
- Oversee and manage a project portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
- Help define and operationalise our organisation’s Playbook and best practices for comprehensive experience oversight.
- Develop and continuously improve design workflows and resource allocation frameworks.
- Partner with Design Leaders to coordinate and prioritise initiatives, intake, backlog, and resource planning/allocation.
- Ensure that programs, projects, and work streams are well-managed and align with broader strategic initiatives.
- Identify and monitor critical project stages to enable design to deliver exceptional customer experiences across multiple platforms.
- Ensure interdependencies are understood and effectively planned for.
- Identify organisational needs and implement improvements for tools, documentation, asset management, and communications.
- Facilitate effective collaboration across multiple teams to ensure cohesive program development.
- Establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements.
- Be an advocate for design teams and goals while building trusted relationships across product, engineering, compliance, risk, and operations teams.
- Identify and mitigate risks in design processes and understand external impacts on business rules.
Required qualifications, skills, and/or capabilities
- Over 10 years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management.
- Deep experience working with creative/design teams, understanding how to integrate process with design activities.
- Thorough understanding of creative development processes and customer-centered design.
- Experience of managing complex programmes with clear outcomes, stakeholder alignment, and competing timelines.
- Experience with design tools, Agile development, and methodologies.
- Degree or equivalent experience.
Your soft skills should include
- Ability to understand complex programs, scope and prioritise projects, define schedules, and work independently.
- Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
- Navigate ambiguity and bring clarity and structure without over-constraining the work.
Design Program Manager employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your design process. This is your chance to shine and demonstrate how you can bring value to the team.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to design program management. Think about how you can relate your past experiences to the role and be ready to discuss your approach to problem-solving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team!
We think you need these skills to ace Design Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Design Program Manager role. Highlight your experience with project management and design processes, and show us how you can bring value to our team.
Showcase Your Skills: Don’t just list your qualifications; demonstrate them! Use specific examples from your past roles that align with the responsibilities mentioned in the job description. We want to see how you've successfully managed projects and collaborated with teams.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Design Processes
Make sure you brush up on your understanding of creative development processes and customer-centred design. Be ready to discuss how you've integrated these into your previous projects, as this will show that you can hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples that highlight your experience in managing complex programmes with clear outcomes. Think about times when you had to scope and prioritise projects, and be ready to explain how you navigated competing timelines.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to present complex information, so consider how you can simplify your explanations while still conveying all necessary details.
✨Demonstrate Collaboration
Be prepared to discuss how you've facilitated effective collaboration across multiple teams in the past. Highlight specific instances where you built trusted relationships and influenced outcomes, as this aligns perfectly with the role's requirements.
