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- Tasks: Support users of the Data & AI Platform by resolving inquiries and enhancing their experience.
- Company: Global financial services firm based in Greater London with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a team that drives user adoption and makes a real impact in tech.
- Qualifications: Bachelor’s degree in computer science and 2-3 years in technical support.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
A global financial services firm in Greater London is seeking a Client Service Associate to support its Data & AI Platform. You will assist users of all experience levels by resolving inquiries and promoting efficient use of the platform’s capabilities.
Ideal candidates will have a Bachelor’s degree in computer science and 2–3 years in a technical support role, showcasing strong communication and problem-solving skills. This role is key to driving user adoption and enhancing client experiences.
Data & AI Platform Support Specialist employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & AI Platform Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and client service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved user inquiries in the past, especially in tech roles. This will highlight your ability to enhance client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data & AI Platform Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant skills related to data and AI platforms. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and how your problem-solving skills can enhance client experiences. We love seeing genuine enthusiasm for the role!
Showcase Communication Skills: Since this role involves assisting users of all experience levels, it’s crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of data and AI platforms. Brush up on common issues users face and how to resolve them. This will not only show your expertise but also your commitment to helping clients effectively.
✨Showcase Your Communication Skills
Since this role involves assisting users of all experience levels, practice explaining complex concepts in simple terms. Prepare examples from your past experiences where you successfully communicated technical information to non-technical users.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you’ve faced in previous technical support roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you resolved issues efficiently.
✨Research the Company Culture
Familiarise yourself with the firm’s values and mission. Understanding their approach to client service and user adoption will help you align your answers with what they’re looking for, making you a more attractive candidate.
