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For Companies At a Glance
- Tasks: Be the go-to person for customers, answering queries and providing top-notch support.
- Company: Join Nutmeg, a leading Digital Wealth Manager backed by J.P. Morgan, transforming financial services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact on customers' financial journeys while developing your skills in a fast-paced setting.
- Qualifications: Previous customer support experience and a passion for financial services are essential.
- Other info: Perfect for those who thrive in a startup-like atmosphere within a reputable institution.
The predicted salary is between 28800 - 43200 £ per year.
Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We\’re on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management. As a Customer Services Specialist within Nutmeg, you will be the first point of contact for both existing and new customers. Your role will be to provide an outstanding customer experience, ensuring that all customer queries are addressed in a timely manner. You will also identify opportunities to help customers achieve their financial goals and refer them to the relevant point of contact within Nutmeg when necessary. This role offers the opportunity to work in a fast-paced and dynamic environment, where your passion for financial services and excellent communication skills will be highly valued. Job Responsibilities Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey. Communicates with customers via phone calls, emails and secure messages to respond promptly with high-quality responses. Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs. Handles challenging conversations, including potential complaints, when necessary. Required qualifications, capabilities and skills Previous experience in supporting customers/clients. Passion for Financial Services, regardless of prior experience in this area. Excellent communication skills. Ability to work in a fast-paced and dynamic environment, multitask, and think critically. Empathy, problem-solving skills, and a passion for learning and self-development. #J-18808-Ljbffr
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist - Nutmeg
✨Tip Number 1
Familiarise yourself with Nutmeg's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling various customer interactions, especially challenging conversations, which are crucial for a Customer Services Specialist.
✨Tip Number 3
Showcase your passion for financial services by staying updated on industry trends. Being knowledgeable about current events in finance can help you connect with customers and provide them with relevant insights.
✨Tip Number 4
Network with current or former employees of Nutmeg on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Services Specialist - Nutmeg
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Services Specialist at Nutmeg. Highlight your customer service experience and how it aligns with their mission to provide exceptional support.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and financial services. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for financial services and your ability to handle customer queries effectively. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Show Your Passion for Financial Services
Make sure to express your enthusiasm for the financial services industry during the interview. Share any relevant experiences or knowledge you have, even if they are not directly related to the role. This will demonstrate your genuine interest in the field and align with Nutmeg's mission.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to showcase your ability to handle customer queries.
✨Prepare for Challenging Conversations
Anticipate questions about how you would handle difficult customer interactions or complaints. Think of specific scenarios from your past experience where you successfully resolved issues, and be ready to discuss your approach to maintaining a positive customer experience.
✨Highlight Your Adaptability
Nutmeg operates in a fast-paced environment, so it's crucial to convey your ability to multitask and adapt to changing situations. Share examples of how you've thrived in dynamic settings and how you manage competing priorities while still delivering excellent service.
