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- Tasks: Be the go-to person for customers, providing top-notch support and guidance.
- Company: Join Nutmeg, a leading Digital Wealth Manager backed by J.P. Morgan, transforming financial services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers achieve their financial goals in a fast-paced setting.
- Qualifications: Previous customer support experience is a plus; passion for finance and great communication skills are essential.
- Other info: Perfect for those who thrive in a startup vibe within a major financial institution.
The predicted salary is between 36000 - 60000 £ per year.
Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We’re on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.
As a Customer Services Specialist within Nutmeg, you will be the first point of contact for both existing and new customers. Your role will be to provide an outstanding customer experience, ensuring that all customer queries are addressed in a timely manner. You will also identify opportunities to help customers achieve their financial goals and refer them to the relevant point of contact within Nutmeg when necessary. This role offers the opportunity to work in a fast-paced and dynamic environment, where your passion for financial services and excellent communication skills will be highly valued.
Job Responsibilities
- Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
- Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses.
- Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs.
- Handles challenging conversations including potential complaints when necessary.
Required Qualifications, Capabilities and Skills
- Previous experience in supporting customers/clients.
- Passion for Financial Services regardless of prior experience in this area.
- Be an excellent communicator.
- Enjoy working in a fast-paced and dynamic environment where you will need to be a multitasking critical thinker.
- Be empathetic and a problem solver, have a passion for learning and self-development.
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Customer Services Specialist - Nutmeg employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist - Nutmeg
✨Tip Number 1
Familiarize yourself with Nutmeg's products and services. Understanding the ins and outs of our digital wealth management offerings will help you provide exceptional customer service and answer queries confidently.
✨Tip Number 2
Practice your communication skills, especially in handling challenging conversations. Role-playing different customer scenarios can prepare you for real-life situations and help you adapt your tone to create a memorable experience.
✨Tip Number 3
Showcase your passion for financial services during the interview process. Share any relevant experiences or knowledge that demonstrate your enthusiasm and commitment to helping customers achieve their financial goals.
✨Tip Number 4
Be ready to discuss how you handle multitasking in a fast-paced environment. Provide examples from past experiences where you successfully managed multiple customer inquiries while maintaining high-quality responses.
We think you need these skills to ace Customer Services Specialist - Nutmeg
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Specialist position at Nutmeg. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or financial services. Use specific examples that demonstrate your ability to handle customer queries and provide exceptional service.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your communication skills in your application. Provide examples of how you've effectively communicated with customers in the past.
Express Your Passion: Convey your passion for financial services in your cover letter. Explain why you are interested in working for Nutmeg and how you can contribute to their mission of empowering customers in their financial journey.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Show Your Passion for Financial Services
Make sure to express your enthusiasm for the financial services industry during the interview. Share any relevant experiences or knowledge you have, even if they are not directly related to previous jobs. This will demonstrate your genuine interest in the role and the company.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Prepare for Challenging Conversations
Anticipate questions about how you would handle difficult customer interactions or complaints. Think of specific scenarios from your past experience where you successfully resolved issues, showcasing your problem-solving skills and empathy.
✨Emphasize Your Adaptability
In a fast-paced environment like Nutmeg, being adaptable is key. Be ready to discuss how you've managed multiple tasks or adapted to changing circumstances in previous roles. Highlight your ability to think critically and prioritize effectively.
