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- Tasks: Deliver exceptional customer service and resolve issues efficiently.
- Company: Join Chase Bank, recognised as the Best British Bank for 2023-2025!
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team redefining banking experiences in the UK.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Opportunities for personal growth and development in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023, 2024 and 2025, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!
At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations.
As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.
Job Responsibilities:- Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
- Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
- Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
- Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
- Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.
- Customer service experience in financial services, banking or a contact centre environment.
- Customer-Centric: A genuine passion for helping customers.
- Experience: Proven experience in a fast-paced customer experience environment.
- Communication: Strong verbal and written communication skills, be an active listener.
- Solution-Oriented: Ability to understand customer needs and find effective solutions.
- Growth Mindset: A passion for learning and personal development.
- Team Player: Ability to work collaboratively and advocate for customer service and the brand.
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.
Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!
Customer Service Advisor employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Chase Bank and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone, it’s crucial to sound friendly and approachable. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during your interview to demonstrate your solution-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Chase team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for helping customers shine through in your application. Share specific examples of how you've gone above and beyond to assist customers in the past.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in customer service, especially in financial services or contact centres. We want to know how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a banking context. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to resolve them effectively.
✨Showcase Your Problem-Solving Skills
Prepare specific examples that highlight your ability to solve problems on the spot. Think of times when you turned a negative customer experience into a positive one, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Chase values collaboration, so be prepared to talk about how you've worked with others to improve customer service. Share instances where teamwork led to better outcomes for customers or streamlined processes.
✨Familiarise Yourself with Digital Tools
Since you'll be guiding customers through digital services, make sure you understand the basics of online banking and apps. Mention any experience you have with technology in customer service, as this will show you're ready to adapt and help customers navigate new tools.
