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- Tasks: Build and optimise multichannel CRM campaigns that engage customers.
- Company: Join a dynamic team focused on customer lifecycle communications.
- Benefits: Gain hands-on experience in a fast-paced, collaborative environment.
- Other info: Opportunity to work with cross-functional teams and develop valuable skills.
- Why this job: Make a real impact by shaping customer experiences through data-driven strategies.
- Qualifications: Bachelor’s degree or equivalent experience in marketing or business.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You’ll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement. As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and non‑technical stakeholders to ensure accurate data, rigorous testing and compliant execution. You’ll thrive in a fast‑moving, collaborative environment that values customer focus, simplicity and continuous learning.
Job responsibilities
- Build, schedule and QA multichannel CRM campaigns across email, push, in‑app, SMS and customer notices.
- Manage real‑time communications and support squad with testing and execution in the CRM platform.
- Ensure data accuracy, audience integrity and consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews.
- Design and launch automated, event‑triggered journeys using internal and approved external tools.
- Adhere to legal, compliance, risk and control requirements, secure approvals prior to launch.
- Deliver projects on time while following internal processes, documentation and playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required qualifications, capabilities and skills
- Bachelor’s degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiency with an enterprise CRM/ESP platform (e.g. Braze, Salesforce Marketing Cloud, MoEngage).
- Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.
- Experience building automated, event‑triggered journeys and segmenting customer data.
- Demonstrated ability to manage end‑to‑end campaign development and delivery in fast‑paced setting.
- Familiarity with A/B testing design, execution and analysis for campaign optimization.
- Strong organization, stakeholder management and written communication skills.
Preferred qualifications, capabilities and skills
- Ideally, experience in retail banking or financial services.
- Experience working in agile, cross‑functional squads.
- Knowledge of deliverability, consent management and regional communications regulations.
- Familiarity with building dashboards and alerts for campaign performance monitoring.
CRM Campaign Operations - Associate employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Campaign Operations - Associate
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM campaign expertise. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM campaigns. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us!
We think you need these skills to ace CRM Campaign Operations - Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with CRM campaigns, data accuracy, and collaboration with different teams. We want to see how you can contribute to our high-impact team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background makes you a great fit for the Campaign Operations Associate role. Don’t forget to mention your analytical skills and attention to detail!
Showcase Relevant Experience: When detailing your past roles, focus on your experience with multichannel campaigns and any tools you've used like Braze or Salesforce Marketing Cloud. We love seeing examples of how you've optimised campaigns and managed stakeholder communications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, like Braze or Salesforce Marketing Cloud. Be ready to discuss your experience with these tools and how you've used them to execute campaigns effectively.
✨Showcase Your Analytical Skills
Prepare to talk about how you validate data and interpret engagement metrics. Bring examples of past campaigns where your analytical skills made a difference, especially in optimising performance through A/B testing.
✨Collaboration is Key
Since this role involves working with various teams, think of examples that highlight your ability to collaborate across departments. Discuss how you’ve coordinated with product, marketing, and support teams to deliver successful campaigns.
✨Be Ready for Compliance Questions
Understand the legal and compliance aspects of CRM communications. Prepare to discuss how you ensure data accuracy and consent management in your campaigns, as this is crucial in regulated environments.