Control Manager - Vice President Chief Data & Analytics (AI/ML) Office Products & Platforms

Controls is a key function within financial institutions and large organizations, including JPMorgan Chase. Its primary purpose is to ensure that the organization operates within established policies, procedures, and regulatory requirements, minimizing risks and safeguarding assets of the firm.

As a Vice President Control Manager supporting the Data & Analytics (D&A) Product & Platform team, you will oversee risk and control environment related to D&A product management, ensuring adherence to the firm's Compliance & Operational Risk Evaluation (CORE) Program. You will support D&A Product Management embed robust product management practices and controls, manage Risk Assessment Structures (RAS) within the CORE system, strengthen compliance with firmwide Policies and Standards, and engage the Data & Analytics Control Manager community of practice. You will partner closely with the broader CDAO Control Management team and D&A business/control partners to effectively manage the operational risk environment for D&A products and platforms.

Job responsibilities

• Ensure D&A products and platforms are developed in alignment with Artificial Intelligence (AI) and Data Governance Standards; partner with business, Data, and AI Control Management teams and Technology Control teams as needed, to integrate controls within the product delivery roadmap.
• Engage D&A Product partners to review and understand key processes & practices, strengthen risk & control identification, support control testing (conducted by the Testing Center of Excellence (TCoE)), and drive rigorous issue management (in case of control breaks or gaps).
• Lead risk and control assessments in partnership with control management and business teams (e.g., Operational Risk Summaries, Residual Risk Reviews).
• Maintain and update key controls in CORE content, and, where appropriate, across Lines of Business (LOBs) and Corporate Functions (CFs), leveraging strong knowledge of the CORE platform.
• Oversee responsible introduction of product changes, ensuring adherence to change management best practices.
• Conduct mapping and gap assessments of current state controls against industry frameworks and regulatory requirements.
• Review reporting and key metrics to proactively identify emerging risks or themes; partner with the business partners to enhance metrics being gathered to monitor standards-adherence as well as emerging risk detection.
• Support CDAO control management priorities, including reviewing materials / responses to regulatory queries and meetings.
• Partner with Line of Defence stakeholders (Legal, Compliance, Operational Risk, Audit) to understand priorities, manage the control environment, and ensure successful Compliance/Operational Risk tests, audits, and regulatory exams.
• Lead by example, demonstrating exemplary personal and professional attributes; inspire confidence in staff, business, and control partners.

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience.
• Sound judgement in assessing risk, prioritizing work, engaging senior leaders, and managing through change.
• Experience leading across organizational boundaries to analyse, design, and deliver best practices.
• Experience with product management lifecycle and change management practices and/or controls.
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management, including senior management presentations/exchanges.
• Strong understanding of the 3 lines of defence in banking institutions, Compliance, Conduct & Operational Risk Frameworks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will highlight opportunities/recommendation for improvement.
• Business knowledge - ability to understand the business/knowledge of regulation surrounding business.
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate & explain business issues and controls.
• Building coalitions and influencing with an E2E mindset - strong interpersonal skills, collaboration and relationship building skills. Ability to engage and influence business leaders in a meaningful and actionable manner.

Preferred qualifications, capabilities, and skills

• Self-motivated. Work autonomously to effect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results oriented environment.
• Ability to manage ambiguity, and make subjective and informed decisions, influence stakeholders and justify decision making.
• Process analysis/design acumen - ability to understand a process E2E and associated risk to inform effective and sustainable control design and implementation.
• Problem solving/Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions.
• Understanding root cause/identifying control breaks.
• Developing timely and sustainable solutions including automation, data analytics, machine learning.
• Analyse metrics for emerging risk.
• Writing Action Plans, Procedures and Change Management.
• Professional certifications such as CISSP, CCSP, AWS, or similar are highly desirable.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.