Collections Strategy Manager

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We’re already trusted by millions in the US and we’re quickly catching up in the UK – but how we do things here is a little different. We’re building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone’s unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there’s scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Our team is at the heart of building out the 1st Line of Defence Credit Organisation within Chase UK’s unsecured products, covering the full product lifecycle (Originations, Account Management and Collections & Recoveries). We are looking for solution-oriented, commercially minded, customer-focused Collections Strategy Manager to join us at this exciting stage in our journey. This role will help us build and optimise our approach to supporting customers experiencing difficulties whilst maximising our recovery strategies. This is likely to suit someone who enjoys being hands-on with data and analytics and is looking for the opportunity to grow as our business does. This role will provide autonomy and scope to learn about the whole credit life-cycle as we’re still a small(ish) team.

Responsibilities:

• Use internal and external data to optimise collections strategies whilst ensuring the best outcomes for our customers.
• Help build out best in class, self-serve monitoring to give us time to concentrate on continually improving our strategies & processes.
• Developing effective customer solutions & forbearance tools.
• Own projects from end to end, working with our Head of Collections and Recoveries.
• Influence the product roadmap, building the business cases to prioritise features and enhancements to meet the evolving needs of customers and industry regulations.
• Work closely with many stakeholders, essentially being the conduit between business strategies and our Product and Engineering teams.
• Identify opportunities to enhance products and processes.
• Wider ad hoc project work as required.

Experience:

• Using data and analytics to develop collection strategies.
• Understanding of the Financial Assistance regulatory landscape (e.g. CONC).
• Understanding of working with third parties to optimise Collections and Recoveries.
• Experience using at least one analytical language such as SQL, Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well).
• Strong communication skills.
• This role will require building strong relationships with 2 LoD Credit Risk, Product and the local market leads.
• Demonstrates ability to handle multiple priorities / deadlines without compromising quality.
• Must be capable of independent decision-making as well as able to take direction.
• We’re in scale up mode, so you’ll be happy to roll your sleeves up and help to support the wider team as required.