Responsibilities
- Diagnose and resolve macOS hardware and software issues as the primary point of contact.
- Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
- Maintain an accurate inventory of assets and peripherals.
- Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
- Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
- Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
- Ensure all end-user devices remain compliant with organizational security policies.
- Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
- Provide high-quality, "white-glove" customer service and clear communication on ticket status.
- Manage the support queue effectively, prioritizing urgent issues.
- Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence. Proven experience in a Service Desk or Technical Support role.
Qualifications
- Proven experience troubleshooting macOS in a corporate environment.
- Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
- A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks.
- Exposure to or interest in learning PowerShell or Bash to assist with automation.
As a Technology Support II (ASSOC) at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
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Technology Support II in City of Westminster employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
