Join us as we transform operations with agentic AI systems that scale across Markets Operations and Commercial & Investment Bank Functions. You will play a pivotal role in delivering complex portfolios, partnering with senior leaders, and shaping the operating model for an agent-first organization.
Responsibilities
- Drive the delivery portfolio across multiple workstreams and communicate progress and impact to senior stakeholders.
- Partner closely with leadership to shape the operating model for agent-first operations, ensuring reliable and visible execution.
- Maintain a trusted release calendar spanning all delivery streams, with clear dependencies and milestones.
- Track delivery status, surface slippage and blockers early, and drive resolution.
- Establish and enforce consistent delivery and governance practices for technical teams.
- Manage cross-functional and matrixed dependencies with operations, technology, control, and product partners.
- Own the cadence and content of progress reporting to senior management, translating technical delivery into outcomes for executive audiences.
- Own the metrics framework covering quality, performance, and business impact.
- Facilitate AI governance processes, ensuring initiatives progress in line with review and policy frameworks.
- Partner with leadership to develop and operationalise vision and roadmaps for agent-first operations.
- Use enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
- Promote reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Qualifications
- Demonstrated experience running complex, multi-stream delivery within high-stakes environments.
- Fluency in software delivery, data, and AI to engage with technical teams and assess delivery risk.
- Proven contribution to operating model, organizational design, or transformation strategy.
- Ability to motivate and align cross-functional and matrixed teams without direct authority.
- Resilience in leading through adversity and shifting priorities.
- Experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Experience in operationalizing strategy into sequenced, fundable, and trackable roadmaps.
- Background in facilitating planning and tracking of budgets and headcount.
- Familiarity with AI governance processes and frameworks.
- Experience leading and developing program management and PMO teams.
- Ability to use data to inform prioritization and resource allocation.
- Experience in managing stakeholder communication and reporting.
- Knowledge of organizational design and transition planning.
