At a Glance
- Tasks: Shape customer experiences and lead innovative service design initiatives.
- Company: Join JPMorgan Chase & Co., a leader in financial services.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on user research and future-state propositions.
- Why this job: Make a real impact on customer satisfaction through innovative design.
- Qualifications: Experience in service design and strong collaboration skills required.
The predicted salary is between 60000 - 68205 £ per year.
JPMorgan Chase & Co. in the United Kingdom is seeking an experienced Service Designer to shape customer experiences across channels.
You will apply service design and systems thinking to lead key initiatives, collaborate with Product, Design, Engineering, Operations and Risk teams, and drive measurable improvements in customer satisfaction.
You will develop future-state service propositions, journeys, and blueprints, conduct user research, and present artefacts to governance forums.
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We think you need these skills to ace Senior Service Designer: End-to-End CX Innovator in City of Westminster
Service Design
Systems Thinking
Customer Experience (CX) Design
Collaboration
User Research
Journey Mapping
Blueprint Development
