Responsibilities
Own platform product strategy and roadmap for developer experience such as observability, documentation portal and others. Deeply understand developer needs through discovery via interviews, telemetry, support tickets, and community feedback; translate pain points into prioritized initiatives.
Define and manage product requirements for platform capabilities (APIs/SDKs, CLI tools, docs, workflows, governance guardrails) with clear success metrics.
Partner tightly with platform engineering and SRE to deliver reliable, secure, scalable platform services with strong operational posture (SLIs/SLOs, incident learnings, capacity planning).
Drive adoption and usability: reduce friction in onboarding, improve time-to-first-deploy, standardize developer workflows, and improve documentation and enablement.
Balance enablement with controls: collaborate with security/risk/compliance stakeholders to embed guardrails (policy-as-code, secure defaults, approvals, auditability) without degrading developer velocity.
Use data to make decisions: define KPIs (activation, retention, NPS/CSAT, lead time, deployment frequency, change failure rate, MTTR), instrument the product, and run experiments.
Communicate and align stakeholders across engineering, architecture, security, and business leadership; create crisp narratives, tradeoffs, and sequencing.
Qualifications
7+ years in product management (or equivalent) with meaningful time in platform products, infrastructure, or developer tooling.
Strong technical background: comfortable discussing distributed systems, APIs, CI/CD, cloud/container platforms, observability, identity/access, and SDLC best practices.
Demonstrated experience building products for developers (e.g., internal platforms, SDKs, APIs, CLIs, developer portals, frameworks, runtime tooling).
Proven ability to translate technical concepts into product outcomes, aligning engineering execution to measurable customer (developer) impact.
Experience running discovery and prioritization with multiple stakeholder groups and competing priorities; excellent judgment on tradeoffs.
Strong written and verbal communication; able to create requirements, roadmaps, and exec-ready updates that are concise and actionable.
Preferred qualifications, capabilities and skills
- Experience in building platform and technical product
- Familiarity with B2B SaaS business model
- Experience operating products in regulated environments with embedded security and audit requirements.
- Background as a software engineer, SRE, solutions architect, or technical program manager prior to PM.
Platform Product Manager in City of Westminster employer: Jpmorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in Bournemouth where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, inclusive team culture, and the opportunity to work with cutting-edge technology in a supportive atmosphere that values continuous improvement and engineering excellence.
