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- Tasks: Coordinate client account launches and manage relationships in a dynamic investment services team.
- Company: Join a global leader in investment services with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and learning in the finance sector.
- Why this job: Make a real impact by enhancing client experiences and driving process excellence.
- Qualifications: Strong communication skills and a knack for problem-solving in a team setting.
The predicted salary is between 50000 - 70000 £ per year.
Coordinate client account launches, manage relationships, and drive process excellence in a dynamic, global investment services team. As an Investment Middle Office Service Delivery Associate in Client Account Services (CAS), you will be responsible for managing new account launches and life cycle events for our Investment Middle Office Service clients. The CAS IMOS Service Delivery team manages our global and regional clients via our global footprint, coordinating end-to-end client account reference data requests, driving technology and industry solutions as a response to changing business landscape and client needs. The team manages external client relationships as well as partnering with internal stakeholders within the business, product development, operations, and technology streams to execute client business requirements. We continuously strive to enhance the client onboarding experience by delivering straight through processing across our technology ecosystem and ensure a consistent operating model to ensure accurate and efficient set ups.
Responsibilities
- Coordinate client account launches and lifecycle events
- Partner with stakeholders, manage successful new account set up – fund launches, segregated mandates, new 3rd parties and closures
- Manage client relationships to deliver a consistently excellent client experience
- Partner with internal teams to ensure continuous improvement and take an active role in shaping and implementing future target operating model
- Key liaison between functional teams (Client Services, Operations, Technology, Change Management)
- Understand client reference data requirements and effectively communicate to downstream consumers
- Establish thorough understanding of the IMOS end‑to‑end process and own issues through to resolution
- Build strong, cohesive partnerships with the client, business, product development, operations, technology and other key stakeholders
- Prioritize and execute against multiple deliverables, changing workflows with appropriate levels of escalation
- Work independently and as part of a team to proactively identify and analyze complex challenges to deliver organizational goals; detail‑oriented and able to challenge and improve current operating practices
- Strong Microsoft Office skills and excellent written and oral communication skills
Preferred Qualifications, Capabilities and Skills
- Experience or knowledge in Middle Office functions
- Background of business improvement and optimization of operating practices
- Demonstrated ability to work in a team environment and ability to adapt to a changing environment
Investment Middle Office Service Delivery Associate in City of Westminster employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Service Delivery Associate in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the investment services field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client onboarding processes and think about how you can contribute to enhancing them. Show us you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Investment Middle Office Service Delivery Associate, you'll need to manage relationships effectively. Role-play with a friend to nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Investment Middle Office Service Delivery Associate in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Investment Middle Office Service Delivery Associate. Highlight your experience with client account launches and relationship management, as these are key aspects of the job.
Showcase Your Communication Skills: Since excellent written and oral communication skills are a must, use your application to demonstrate this. Keep your language clear and concise, and make sure to proofread for any errors before hitting send!
Highlight Teamwork Experience: We love a team player! Share examples of how you've successfully collaborated with different teams in the past. This will show us that you can build strong partnerships, just like we do at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you understand the Investment Middle Office functions and the specific responsibilities of the role. Brush up on client account launches, lifecycle events, and how to manage relationships effectively. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent written and oral communication skills. Prepare examples of how you've successfully communicated complex information in the past, and be ready to discuss how you would handle client interactions.
✨Be a Problem Solver
The job requires you to identify and analyse complex challenges. Think of specific instances where you've tackled difficult problems or improved processes in previous roles. Highlight your ability to work independently and as part of a team to drive solutions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple deliverables and changing workflows. Practice articulating how you would prioritise tasks and escalate issues when necessary. This will show your potential employer that you can thrive in a dynamic environment.