At a Glance
- Tasks: Shape user experience through insightful research and innovative collaboration.
- Company: Join a diverse team at a leading financial institution focused on user-centric design.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by understanding customer needs and enhancing user experiences.
- Qualifications: 2+ years in user experience research with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Play a pivotal role in shaping user experience through insightful research and collaborative innovation. This hybrid role will get you involved in all aspects of user research, from supporting researchers to actually conducting a wide variety of user research methods yourself. You will hone your ability to gather insights on customer needs and preferences and support the development and execution of research studies, all under the guidance of seasoned researchers. Analyze, interpret, and review data to inform decisions on user experience design.
As an Experience Research Operations Associate in CIB's Experience Design team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyse and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.
Job Responsibilities
- Support the development and execution of research studies to gather insights on customer needs and preferences.
- Assist user researchers, designers, and product teams with planning, execution, and analysis using tools like UserTesting, UserZoom, and Qualtrics.
- Be involved in experimenting with, evaluating, and scaling up new AI tools and technology.
- Assist with research operations functions, such as research tool vendor management and participant recruitment.
- Analyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions.
- Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts.
- Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
- Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines.
Required Qualifications
- 2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography.
- Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design.
- Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives.
- Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked.
Preferred Qualifications
- Experience using user research tools, such as UserTesting, UserZoom, and Qualtrics.
- Experience with evaluating and using AI tools and features in the context of the user research.
Equal Opportunity Employer
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Experience Research Associate in City of Westminster employer: Jpmorgan Chase & Co.
Join a dynamic and inclusive team as an Experience Research Associate, where your contributions will directly shape user experiences through innovative research methods. Our hybrid work culture fosters collaboration and continuous learning, providing you with ample opportunities for professional growth alongside seasoned UX experts. Located in a vibrant environment, we prioritise diversity and inclusion, ensuring that every voice is heard and valued, making this an exceptional place to advance your career in user experience design.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Research Associate in City of Westminster
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Jpmorgan Chase & Co. for a Experience Research Associate, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Jpmorgan Chase & Co. before they go live!
We think you need these skills to ace Experience Research Associate in City of Westminster
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Experience Research Associate at Jpmorgan Chase & Co., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Jpmorgan Chase & Co. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Jpmorgan Chase & Co.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Jpmorgan Chase & Co..
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Jpmorgan Chase & Co., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Jpmorgan Chase & Co. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Jpmorgan Chase & Co.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Jpmorgan Chase & Co. is looking for.
