At a Glance
- Tasks: Lead product strategy in commerce and payments, focusing on customer needs and business outcomes.
- Company: Join a people-first team that values collaboration and diversity.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to build high-performing teams and drive innovation in a regulated environment.
- Why this job: Make a real impact in the payments industry while growing your leadership skills.
- Qualifications: Extensive product management experience, especially in payments or commerce.
The predicted salary is between 60000 - 75000 £ per year.
Responsibilities
- Set and own the product strategy across commerce and payments workstreams, grounded in customer needs and business outcomes.
- Represent the product function to the CCB partner organization and translate their needs into platform direction while building lasting trust.
- Lead, develop, and hold accountable a multi-level product team; hire to a high bar and give direct, specific feedback that builds capability.
- Own org design and talent planning for the product function across workstreams, identify capability gaps, build succession depth, and create an environment where PMs grow faster than elsewhere.
- Operate as a genuine peer to the senior engineering lead; co-own outcomes, resolve trade-offs, and model cross-functional partnership.
- Guard prioritisation at the platform level; foresee and absorb changing demands without passing ambiguity onto the team.
- Maintain real customer proximity and ensure the team's decisions are rooted in evidence from customers, not assumptions or second-hand summaries.
- Navigate the firm’s matrix and institutional requirements with sophistication; unblock systemic dependencies rather than work around them.
- Drive a robust risk and control environment across all product areas, ensuring customer-readiness benchmarks are met before any rollout.
Qualifications
- Extensive product management experience, with strong experience in payments or commerce infrastructure and leading multi-level product teams including other people managers.
- Direct experience with merchant-facing or B2B payments products; credible in conversations about payment flows, merchant needs, and commerce infrastructure.
- Track record of formulating and executing product strategy across multiple concurrent workstreams with measurable business outcomes.
- Demonstrated ability to build, develop, and retain high-performing product teams; grow capability beyond managing performance.
- Experience as the primary product interface to a merchant or B2B payments partner, building trust through domain credibility and delivery.
- Strong commercial judgment and the ability to make sound calls where data is incomplete and articulate reasoning clearly.
- Deep experience operating in regulated financial services with a working understanding of risk, controls, and compliance frameworks.
- Proven ability to operate across organizational boundaries, building coalitions without formal authority.
Preferred Qualifications
- Experience building or scaling a commerce or payments platform from early stages through to production at scale.
- Background working within or closely alongside a large financial institution’s consumer or business banking division.
- Familiarity with modern engineering practices, APIs, and platform thinking; credible in technical conversations without being an engineer.
- Experience operating in a venture or accelerator environment inside a large organization, balancing pace with institutional governance.
Culture & Values
We are a people-first team that values collaboration, curiosity, commitment, and the diversity of thought, experience and background. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve.
Executive Director, Product Lead - Merchant Services in City of Westminster employer: Jpmorgan Chase & Co.
As an Executive Director in Merchant Services, you will thrive in a dynamic, people-first culture that prioritises collaboration and diversity of thought. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your leadership can flourish, all while being part of a leading financial institution that values innovation and customer-centric solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Director, Product Lead - Merchant Services in City of Westminster
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Jpmorgan Chase & Co.!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Jpmorgan Chase & Co. would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Jpmorgan Chase & Co. through your school's career services!
We think you need these skills to ace Executive Director, Product Lead - Merchant Services in City of Westminster
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Executive Director, Product Lead - Merchant Services, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Executive Director, Product Lead - Merchant Services position at Jpmorgan Chase & Co.. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
