At a Glance
- Tasks: Lead innovative projects to enhance employee and client experiences across global teams.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to excellence.
- Benefits: Competitive salary, professional development, and opportunities for global collaboration.
- Other info: Be part of a culture that values teamwork, innovation, and personal growth.
- Why this job: Make a real impact by driving strategic initiatives in a fast-paced, dynamic environment.
- Qualifications: Bachelor’s degree or relevant experience; strong communication and analytical skills required.
The predicted salary is between 80000 - 100000 £ per year.
Overview
The International Private Bank Employee (IPB) and Client Experience Team (ECX) is committed to delivering a first-class experience for employees, clients, and prospects across all channels.
Through a proactive, coordinated, and innovative approach, ECX partners with stakeholders across all aspects of the International Private Bank.
In this role, you will lead strategic priorities, coordinate resources, and ensure effective execution of initiatives.
You will collaborate across functions and regions to deliver innovative projects that enhance experiences for employees and clients, with opportunities to pilot and scale new ideas.
The ideal candidate is a collaborative self-starter who thrives in a fast-paced setting, with excellent written and verbal communication skills, strong interpersonal abilities, and a passion for delivering outstanding experiences.
You will work with stakeholders to develop and manage experience initiatives, fostering innovation and teamwork locally and globally.
Responsibilities
- Lead strategic priorities, coordinate resources, and ensure effective execution of initiatives.
- Collaborate across functions and regions to deliver innovative projects that enhance experiences for employees and clients, with opportunities to pilot and scale new ideas.
- Develop and manage experience initiatives with stakeholders, fostering innovation and teamwork locally and globally.
- Manage internal and external communications from the IPB CEO and Regional CEOs, including the newsletter and recognition notes, ensuring messaging is accurate, consistent, and aligned with brand guidelines.
- Oversee CEO Linked In and Hearsay profiles, develop a content calendar, and draft posts as needed.
- Develop and implement creative gifting initiatives for clients around milestone events to strengthen personal client relationships.
- Direct and support one team member based in Geneva, providing guidance, feedback, and oversight to ensure effective collaboration and performance.
- Assist in managing an offshore team, leveraging their support to manage responsibilities and drive projects forward.
- Contribute ideas and feedback to improve processes and experience initiatives; proactively leverage automation tools to streamline workflows and reduce manual work.
- Maintain reports, interpret findings, and provide recommendations.
- Ensure compliance with organizational policies and regulatory requirements.
- Serve as a culture carrier, fostering team values and a positive environment in support of the team head and organization.
Qualifications
- Bachelor’s degree or relevant experience, preferably in financial services, client service, luxury branding, or a similar high-touch environment.
- Strong communication and writing skills with exceptional attention to detail and organizational abilities.
- Proven Power Point and Excel skills; experience with AI, Python, Alteryx, or Tableau is a plus.
- Ability to provide direction, feedback, and support to team members, fostering collaboration and performance.
- Program management mindset with strong analytical, critical thinking, and problem-solving abilities.
- Ability to work well independently and as part of a team, building strong relationships with colleagues across global offices and cultures.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions.
Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.
Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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