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- Tasks: Optimise collections strategies and develop customer solutions using data and analytics.
- Company: Join Chase UK, a digital bank revolutionising mobile banking with a start-up mentality.
- Benefits: Autonomy, professional growth, and the chance to make a real impact in a dynamic environment.
- Why this job: Be part of a diverse team shaping the future of banking and enhancing customer experiences.
- Qualifications: Experience in data analytics, strong communication skills, and knowledge of financial regulations.
- Other info: Opportunity to work closely with stakeholders and influence product development.
The predicted salary is between 36000 - 60000 £ per year.
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We are building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you will have the opportunity to make a real impact. While we are looking for professional skills, culture is just as important to us. We understand that everyone is unique - and that diversity of thought, experience and background is what makes a good team, great.
Our team is at the heart of building out the 1st Line of Defence Credit Organisation within Chase UK’s unsecured products, covering the full product lifecycle (Originations, Account Management and Collections & Recoveries). We are looking for solution-oriented, commercially minded, customer-focused Collections Strategy Manager to join us at this exciting stage in our journey. This role will help us build and optimise our approach to supporting customers experiencing difficulties whilst maximising our recovery strategies.
This role will provide autonomy and scope to learn about the whole credit life-cycle as we are still a small(ish) team.
Responsibilities:- Use internal and external data to optimise collections strategies whilst ensuring the best outcomes for our customers.
- Help build out best in class, self-serve monitoring to give us time to concentrate on continually improving our strategies & processes.
- Develop effective customer solutions & forbearance tools.
- Own projects from end to end, working with our Head of Collections and Recoveries.
- Influence the product roadmap, building the business cases to prioritise features and enhancements to meet the evolving needs of customers and industry regulations.
- Work closely with many stakeholders, essentially being the conduit between business strategies and our Product and Engineering teams.
- Identify opportunities to enhance products and processes.
- Wider ad hoc project work as required.
- Experience using data and analytics to develop collection strategies.
- Understanding of the Financial Assistance regulatory landscape (e.g. CONC).
- Understanding of working with third parties to optimise Collections and Recoveries.
- Experience using at least one analytical language such as SQL, Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well).
- Strong communication skills.
- Demonstrates ability to handle multiple priorities / deadlines without compromising quality.
- Must be capable of independent decision-making as well as able to take direction.
- We are in scale up mode, so you will be happy to roll your sleeves up and help to support the wider team as required.
Collections Strategy Manager in City of Westminster employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Strategy Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect candidate for the Collections Strategy Manager role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our exciting journey at Chase UK.
We think you need these skills to ace Collections Strategy Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data analytics and collections strategies. We want to see how your skills align with our mission at Chase UK!
Show Your Passion: Let us know why you're excited about the Collections Strategy Manager role! Share your thoughts on how you can contribute to building a customer-focused approach that maximises recovery strategies.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your points well so we can easily see your qualifications and how they fit with our needs.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Data
As a Collections Strategy Manager, you'll be working with data and analytics. Brush up on your skills in SQL, Python, or R before the interview. Be ready to discuss how you've used data to optimise collections strategies in the past.
✨Understand the Regulatory Landscape
Familiarise yourself with the Financial Assistance regulatory landscape, especially CONC. Being able to articulate your understanding of these regulations will show that you're not just technically skilled but also aware of the compliance aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed effective customer solutions or forbearance tools in previous roles. Highlight your ability to own projects from start to finish and how you’ve influenced product roadmaps based on customer needs.
✨Build Relationships
This role requires strong communication skills and the ability to build relationships with various stakeholders. Think of examples where you've successfully collaborated with teams or influenced decisions, and be ready to share those stories during your interview.
