Asset & Wealth Management - Digital and Data Transformation - Product Director - Executive Dire[...] in City of Westminster

Responsibilities

• Partner with the Head of Digital Client Experience to define the end‑to‑end digital client experience strategy and roadmap across front‑, middle‑, and back‑office touchpoints.
• Define, monitor, and report success metrics across the client journey; use performance insights to continuously refine prioritization and roadmap decisions.
• Partner with Business stakeholders to identify priority problems/opportunities and facilitate OKR‑driven prioritization and investment decisions.
• Drive cross‑functional execution across Product, Design, Engineering, Data/Analytics, Operations, and Control partners; actively manage priorities, trade‑offs, dependencies, and delivery risks.
• Drive the responsible embedding of AI into client‑facing products and the product development lifecycle (use‑case identification, experimentation, controls, rollout, and ongoing performance monitoring).
• Partner with product teams across the wider DDT organization to ensure coordination and seamless end‑to‑end processes and experiences across Client, Advisor, and Service personas.
• Lead governance routines including executive updates, decision forums, issue/risk management, and release readiness, ensuring transparency and timely decision‑making.
• Ensure solutions meet firm standards for risk, compliance, privacy, and operational resiliency, partnering closely with Legal, Risk, Compliance, Privacy and other control stakeholders.
• Champion a client‑centric and continuous‑improvement culture, incorporating feedback loops from advisors, client‑service teams, and end users to improve experience and outcomes.
• Manage and develop a team of experienced Product Owners across multiple geographies, providing direction, coaching, and consistent delivery standards.
• Communicate and present to Senior Management and Front Office stakeholders, and engage with clients as needed to showcase digital capabilities, roadmap direction, and delivered outcomes.

Qualifications

• Demonstrated ability to set strategy and direction with an innovation mindset—anticipating where client needs and digital experiences are heading, not only improving what exists today.
• Proven track record of creating and scaling high‑quality, innovative digital solutions and client experiences, with measurable adoption and business impact.
• Strong financial services background, with experience delivering in a regulated environment.
• Strong point of view on how AI will change the digital client experience and how to translate that into a practical product strategy and roadmap.
• Strong experience operating across international jurisdictions and platforms, including delivery across multiple geographies and stakeholder groups.
• Strong understanding of key regulatory risks and concepts impacting digital experiences and process design (e. g., Suitability, Cross‑Border, AML/KYC) and how to embed them into delivery and controls.
• Strong understanding of LRCC expectations and operating model in an international digital landscape, with proven ability to navigate and secure required approvals (e. g., governance forums, reviews, sign‑offs) to enable timely product delivery and change execution—including management of documentation, control requirements, auditability, and ongoing change control across jurisdictions.
• Deep functional knowledge of a complex digital client platform (e. g., mobile/web channels and supporting capabilities), including the ability to evolve existing features and introduce new ones.
• Demonstrated front‑to‑back knowledge, including how client‑facing experiences map to operations, servicing, controls, and downstream processes.
• Demonstrated people leadership with experience managing large teams (~30‑50 people) across multiple locations and time zones.
• Strategic communicator with the ability to clearly articulate vision, priorities, and trade‑offs for senior stakeholders; strong executive presence and gravitas.
• Strong understanding of application and technical architecture and experience partnering effectively with technology teams to deliver at scale.
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