At a Glance
- Tasks: Oversee client service and ensure top-notch TA delivery while managing complaints and driving process improvements.
- Company: Join a leading asset management firm focused on client-centric solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and enhance your career.
- Why this job: Make a real difference in client experiences and drive impactful change in the financial sector.
- Qualifications: Strong communication skills and a passion for client service are essential.
The predicted salary is between 55000 - 65000 £ per year.
Client Service & TA Oversight
Provide client service oversight, including monitoring client trends, particularly those indicating signs of vulnerability, issue management, post‑call surveys, and referrals of queries outside TA responsibility (e.g., historic events, performance queries, authority to deal cases), ensuring prompt follow‑up and minimal client impact. Prioritise client experience and demonstrate good outcomes, placing Consumer Duty at the heart of decision‑making. Oversight of typical TA responsibilities – Dealing, Cashflow monitoring and escalation with relevant investment desks around any issues, Settlements, Registrations, Rebate Processing, AML, Tax Reporting.
Third-Party & Vendor Oversight
Oversee and manage the TA to ensure high‑quality service delivery through KPIs, SLAs and compliance with contractual obligations. Fostering a collaborative partnership built on mutual trust and transparency. Conduct regular in‑person site visits with TA and other vendors as required (e.g., Dealing STP providers, Print & Tracing Vendors etc.) to maintain oversight, leverage relationships, and act as delivery manager. Build relationships with peers of the appointed TA and attend multi‑client forums and committees.
Change Management & Process Improvement
Lead and manage change initiatives, including holistic client service improvements, process simplification, and regulatory projects such as Accelerated Settlement.
Complaints & Issue Resolution
Oversee complaints, chair the monthly European Complaints Forum, review trends, collaborate with TA on prevention, engage with FOS, manage complex complaints, ex‑gratia payments, and ensure FCA reporting is completed.
Risk, Controls & Performance Monitoring
Analyse errors and breaches, understand TA control failures, and explore preventative actions both within TA and internally. Identify, act on, and minimise risks within the business. Monitor Key Performance Indicators (KPIs), ensuring timely and appropriate escalation of any trends or performance issues.
Specialist & Governance Activities
Represent UK TA Oversight within Asset Management Governance forums and produce relevant reporting. Act as Subject Matter Expert and manager for Client Communications, collaborating with Product Development and wider EMEA teams to coordinate fund activity, EGMs, and other key client engagement initiatives.
Key Skills
- Client focus – Essential to demonstrate a client‑centric mindset with a strong commitment to integrity, delivery and responsibility.
- Relationship management – Ability to build and maintain partnerships with key external and internal stakeholders, including product development, operations, investment desks, compliance, risk, tax, internal and external audit functions alongside multiple third‑party vendors who support the UK Funds business.
- Communication, influencing and interpersonal skills – Excellent written and verbal communication skills with an ability to articulate complex ideas, concepts, and solutions clearly and appropriately for the audience.
- Ownership and Continuous Improvement – Self‑motivated and a strong collaborator, demonstrating a keen sense of ownership and continuous‑improvement mindset.
- Attention to Detail and Organisation – Must possess keen attention to detail and excellent organisational skills.
- Time Management – Ability to prioritise tasks and manage time effectively to meet deadlines and service standards.
- Adaptability – Flexibility to adjust to changing client needs and evolving industry trends.
Asset Management - UK TA Oversight, Senior Associate in City of Westminster employer: Jpmorgan Chase & Co.
As a leading player in the asset management sector, we pride ourselves on fostering a dynamic work culture that prioritises client experience and continuous improvement. Our London office offers exceptional employee growth opportunities through collaborative partnerships and innovative change management initiatives, ensuring that our team members are equipped to thrive in a fast-paced environment while making a meaningful impact on client outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Management - UK TA Oversight, Senior Associate in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the asset management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to client service and oversight. Think about how you can demonstrate your client-centric mindset and relationship management skills. Role-play with a friend or use mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've handled changing client needs or evolving industry trends in the past. Employers love candidates who can pivot and thrive in dynamic environments, so have some solid examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who align with our values. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Asset Management - UK TA Oversight, Senior Associate in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client service and TA oversight. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant achievements!
Showcase Your Client-Centric Mindset:Since client focus is key for us, share examples of how you've prioritised client experience in your previous roles. Whether it’s through issue management or enhancing service delivery, let us know how you’ve made a difference!
Highlight Your Communication Skills:We value excellent communication, so be sure to demonstrate your ability to articulate complex ideas clearly. Use your written application to show off your interpersonal skills and how you’ve effectively collaborated with stakeholders.
Keep It Organised and Detailed:Attention to detail is crucial, so make sure your application is well-structured and free of errors. A clean, organised format will help us see your professionalism right from the start. And remember, apply through our website for the best chance!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Client Focus
Make sure you understand the importance of a client-centric mindset. Be ready to discuss how you've prioritised client experience in past roles, especially when it comes to managing issues and ensuring minimal impact on clients.
✨Demonstrate Relationship Management Skills
Prepare examples that showcase your ability to build and maintain partnerships with various stakeholders. Think about times when you collaborated with different teams or vendors to achieve a common goal, and be ready to share those stories.
✨Showcase Your Communication Skills
Practice articulating complex ideas clearly and concisely. You might be asked to explain a challenging situation or concept, so being able to communicate effectively will set you apart. Consider doing mock interviews to refine your delivery.
✨Highlight Your Adaptability
Be prepared to discuss how you've adjusted to changing client needs or industry trends in the past. Employers love candidates who can demonstrate flexibility and a proactive approach to continuous improvement, so have some solid examples ready.
