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- Tasks: Lead AI operations, optimising and integrating cutting-edge agentic AI solutions for Client360.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to work with emerging technologies.
- Why this job: Make a real impact in AI operations while collaborating with top professionals in the field.
- Qualifications: 5+ years in AI operations, strong analytical skills, and a customer-centric mindset.
- Other info: Dynamic environment with opportunities to mentor and shape the future of AI in finance.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Responsibilities
- Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent‑led operations.
- Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB‑wide goals and organizational objectives.
- Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
- Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
- Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.
- Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user‑centricity.
- Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data‑driven insights, and stakeholder satisfaction.
- Supports foundational business processes that enable Client360 through AI‑driven solutions.
- Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long‑term strategic goals.
- Leverages analytics and AI tools to help derive actionable insights from integrated data and third‑party sources, supporting comprehensive client profiles and improved decision‑making.
- Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
- Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision‑making, while supporting regulatory compliance and risk management.
Qualifications
- 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
- Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
- Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
- Experience supporting change within organizations and managing stakeholders across multiple functions.
- Track record of contributing to large‑scale AI integration and analytics projects.
- Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer‑centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
- Experience in working with cross‑functional teams and managing stakeholders to drive AI innovation.
- Excellent problem‑solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
- Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non‑technical audiences.
- Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.
- Experience working in a highly matrixed, complex organization.
- Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
- Bachelor's degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
- Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
About the Company
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Agentic AI Ops Lead in City of Westminster employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agentic AI Ops Lead in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their AI operations and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with agentic AI systems and how you've contributed to similar projects. Keep it concise and focus on the impact you've made in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Agentic AI Ops Lead in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AI operations and how it aligns with the role. We want to see how your skills can help us push the boundaries of agentic AI!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in previous roles. We love numbers, so if you’ve improved processes or delivered measurable results, let us know!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your AI Stuff
Make sure you brush up on your knowledge of agentic AI systems and their integration techniques. Be ready to discuss how you've contributed to AI operations in the past, especially in terms of delivery and optimisation.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, prepare examples that highlight your experience in stakeholder engagement and collaboration. Think about times when you successfully managed relationships across different departments.
✨Be Data-Driven
Familiarise yourself with key performance indicators and how they relate to AI operations. Be prepared to discuss how you've used analytics to derive insights and improve decision-making in previous roles.
✨Communicate Clearly
Practice explaining complex AI concepts in simple terms. You’ll need to articulate your ideas to both technical and non-technical audiences, so think about how you can make your points clear and engaging.