Workplace and IPB Solutions Control Manager in City of London

Join a team that helps protect clients and the firm by strengthening the control environment where the business is evolving quickly. You’ll partner closely with senior stakeholders to identify risks early, improve processes, and drive practical solutions. This role offers broad exposure across products, operations, and strategic initiatives while helping teams deliver safely and sustainably.

As a Control Manager - Vice President in the Workplace Solutions and International Private Bank Solutions Control Management team, you help design, enhance, and monitor the risk and control framework that supports business growth. You partner with stakeholders to identify operational risks, strengthen controls, and support remediation from root cause through sustainable closure. You communicate clearly, influence effectively, and help build a strong culture of risk awareness and continuous improvement.

Job responsibilities

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives through risk and control design expertise.
• Advise and influence senior leaders on key decisions and major risk and control initiatives.
• Perform walkthroughs, support process mapping, identify risks, design controls, and test control effectiveness.
• Assess whether operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and evaluation.
• Lead end-to-end issue and action plan management, including root cause analysis, action planning, milestone tracking, and closure validation.
• Identify meaningful metrics to assess the health of the operational risk and control environment.
• Manage risk and control projects and initiatives (e.g., awareness programs, risk events, and trainings).
• Develop enhanced reporting and automation for controls and present findings and recommendations to stakeholders.
• Present regular updates to senior stakeholders on the risk, control, and issue/action plan portfolio.
• Maintain strong engagement and collaboration across local, regional, and global stakeholders.
• Mentor and develop junior team members formally and informally.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting, or a related field.
• Experience in financial services, process improvement, and/or operational risk management.
• Demonstrated control and risk management mindset, including ability to identify control gaps and escalate issues appropriately.
• Ability to influence stakeholders to deliver high-quality, timely outcomes.
• Consultative approach with ability to understand, anticipate, and address business partner needs.
• Critical thinking skills with a continuous improvement orientation.
• Strong written and verbal communication skills, with strong organizational skills.

Preferred qualifications, capabilities and skills

• Experience with banking, private banking, wealth management, and/or asset management processes, regulations, and associated risks (e.g., client onboarding and maintenance, anti-money laundering, and know your customer).
• Experience in a regulatory environment and/or internal or external audit and/or compliance.
• Familiarity with internal control concepts, including the three lines of defense model.
• Experience with issue management governance and execution at a large financial institution.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.