Client Service Account Manager - Japan in City of London

This role is the 'window' into J.P Morgan Payments and is the primary point of contact for our clients. It is a fantastic career opportunity! As a Client Service Account Manager - Japan in the Payments team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. You will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

• Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
• Maintain an accurate and active service temperature check for all Clients within the portfolio
• Identify and remediate service issues that impact the Client and elevate potential risk associated with Client activities
• Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
• Understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
• Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support
• Take part in any payments business initiatives that will positively impact the Client experience

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Japanese Language Required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.