At a Glance
- Tasks: Provide operational support for ServiceNow, ensuring high availability and reliability.
- Company: Join a forward-thinking corporate technology team focused on continuous improvement.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for learning and career advancement.
- Why this job: Make a real impact by optimising technology and enhancing user experiences.
- Qualifications: Experience in IT support and strong knowledge of ServiceNow platform.
The predicted salary is between 63000 - 77000 £ per year.
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Service Now Technology Support II team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows.
Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
- Job responsibilities
- Provide day-to-day operational support for Service Now production instances, ensuring high availability and reliability.
- Analyze, troubleshoot, and resolve issues within Service Now application flows and integrations, supporting business-critical operations.
- Install, upgrade, and manage APIs and integrations between Service Now and other enterprise systems.
- Monitor Service Now environments for anomalies using observability tools (e. g., Splunk, Grafana, APICA), and proactively address issues.
- Apply Service Now best practices to optimize performance, configuration, and workflow automation.
- Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
- Troubleshoot complex Service Now code issues, including scripting (Java Script, Glide Script), and provide effective solutions.
- Automate monitoring, maintenance, and operational tasks within Service Now and related systems.
- Develop, document, and promote standard operating procedures for Service Now support and administration.
- Interface with internal customers to gather requirements, advise on Service Now best practices, and validate new implementations.
- Participate in on-call rotation for weekend support.
- Required qualifications, capabilities, and skills
- Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong knowledge of Service Now platform architecture, modules, and administration.
- Experience with Service Now integrations, APIs, and web services.
- Proficiency in Service Now scripting languages (Java Script, Glide API) and web development frameworks.
- Familiarity with ITIL processes and Service Now ITSM workflows.
- Experience with production management and monitoring tools (e. g., Splunk, Grafana, APICA).
- Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
- Strong analytical and problem-solving skills.
- Preferred qualifications, capabilities, and skills
- Service Now Certified System Administrator or other Service Now certifications.
- Experience with automation scripting and workflow development in Service Now.
- Leveraged MCP servers and AI technologies to optimize operational processes.
- Knowledge of Agile development methodologies.
- Effective verbal and written communication skills.
- Strong improvement mindset and commitment to continuous learning.
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ServiceNow Technology Support II - Production Support in Christchurch employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technology Support II - Production Support in Christchurch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JPMorgan Chase & Co. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JPMorgan Chase & Co. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JPMorgan Chase & Co.!
✨Direct Apply to JPMorgan Chase & Co.
Let's not forget to apply directly through the JPMorgan Chase & Co. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Technology Support II - Production Support in Christchurch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JPMorgan Chase & Co..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JPMorgan Chase & Co.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JPMorgan Chase & Co.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
