At a Glance
- Tasks: Lead transformative change in client onboarding using AI and improve processes for better efficiency.
- Company: Join JPMorganChase, a global leader in financial services, driving innovation and change.
- Benefits: Competitive salary, career growth opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities to innovate and collaborate across diverse teams.
- Why this job: Make a real impact by shaping the future of client servicing and leading a global team.
- Qualifications: Experience in change management, strong communication skills, and a data-driven mindset.
The predicted salary is between 70000 - 90000 £ per year.
Are you ready to shape the future of client onboarding and servicing at JPMorganChase? As a Vice President, Business Transformation Manager, you will drive impactful change across a global organization, introducing AI-enabled capabilities and delivering measurable improvements for clients and colleagues. Join us to lead transformation, foster innovation, and ensure safe, well-controlled adoption of new workflows.
As a Vice President, Business Transformation Manager in Client Onboarding, you will:
- Prepare concise, decision‑ready updates for working groups and senior forums.
- Develop and deliver communications and enablement tailored to the audience, including role‑based training, frontline playbooks, and change‑agent support.
- Stand up post‑release support routines (triage, escalation, defect monitoring) and transition cleanly to business‑as‑usual ownership.
- Establish adoption and benefits tracking, using data to surface issues early and support course correction; provide clear executive reporting.
- Embed operational guardrails for AI‑enabled servicing in partnership with Technology, Model Risk, Compliance, and Data teams.
- Lead the transformation of legacy processes, procedures, and tools, improving efficiency and client experience.
- Lead and manage a small global team, coordinating virtual teams to deliver transformation outcomes.
Required qualifications, capabilities and skills:
- Proven enterprise change leadership across complex, cross‑functional transformations, including release readiness and governance.
- Competent in using JIRA and Confluence.
- Strong ability to drive adoption at scale through clear communications, practical enablement, and effective stakeholder engagement.
- Experience leading and managing global teams.
- Data‑driven approach to tracking adoption, operational performance, and benefits against agreed targets.
- Experience redesigning processes and retiring legacy workflows, including cutover planning and operating model alignment.
- Working knowledge of AI‑enabled servicing and operational considerations for safe deployment.
- Strong risk and control mindset, with experience partnering through documentation, approvals, and audit/exam support.
- Significant experience delivering business transformation in financial services; onboarding and/or servicing experience.
- Experience working within structured transformation governance and release readiness environments.
Preferred qualifications, capabilities and skills:
- Experience operationalizing AI‑enabled capabilities and engaging with AI/model governance and control stakeholders.
- Change and delivery certifications and methods (e.g., PMP/Prince2, Agile) and familiarity with Lean and service design/journey mapping.
- Comfort with common change/portfolio tools and KPI visualization/benefits tracking.
- Strong executive writing and presentation skills, with the ability to simplify complex topics and drive clear decisions.
- Bachelor’s degree preferred.
Business Transformation Manager (Change Management & Adoption Leadership) employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Business Transformation Manager, you will not only lead impactful change but also benefit from our commitment to employee growth through tailored training and development opportunities. With a focus on work-life balance and a supportive global team environment, you'll find meaningful and rewarding employment in a company that values your contributions and empowers you to shape the future of client onboarding.
