At a Glance
- Tasks: Help shape business resiliency and protect customers from disruptions.
- Company: Join JPMorgan Chase, a leader in financial services with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic environment.
- Other info: Opportunity for growth and to work with talented teams.
- Why this job: Make a meaningful impact while ensuring customer trust and service continuity.
- Qualifications: Understanding of business resiliency and experience in financial services preferred.
The predicted salary is between 60000 - 75000 £ per year.
Join us to help shape the future of business resiliency for our International Consumer Bank.
You’ll play a key role in protecting our customers, staff, and stakeholders by ensuring we’re prepared for any disruption.
At JPMorgan Chase, you’ll collaborate with talented teams, grow your expertise, and make a meaningful impact on the services our customers rely on.
We value your perspective and commitment to excellence.
Job Summary
As a Business Resiliency Associate in the International Consumer Bank central resiliency team, you will help maintain a robust control environment that safeguards our customers and business operations.
You will ensure our planning and documentation align with firmwide standards and regulatory expectations.
You’ll provide guidance to stakeholders, support continuous improvement, and help protect customer‑critical services.
Your work will directly contribute to our ability to respond effectively to disruptions and maintain trust with our clients.
Job Responsibilities
- Provide guidance to business stakeholders on the resiliency framework, lifecycle expectations, and toolset usage to improve plan quality and adherence to standards.
- Execute quality assurance reviews of resiliency documentation, documenting observations and tracking actions through to completion.
- Support initiatives to develop and continuously improve the business resiliency programme, including governance routines, controls, and delivery against key milestones.
- Coordinate inputs, prepare evidence packs, and maintain audit‑ready documentation for due diligence requests, inspections, and audits.
- Contribute to employee awareness activities, such as communications, training coordination, and guidance materials.
- Support incident and crisis management activities, focusing on minimising customer impact and restoring critical services quickly.
Required Qualifications, Capabilities, and Skills
- Understand the Business Resiliency lifecycle, including planning, maintenance, testing, remediation, and continuous improvement.
- Bring experience within Financial Services, ideally with knowledge of consumer or retail banking products, channels, and relevant markets.
- Manage an independent workload to deadlines, demonstrating accountability for deliverables and attention to detail.
- Communicate clearly in writing and verbally, producing effective documentation and engaging with stakeholders.
Preferred Qualifications, Capabilities, and Skills
- Possess knowledge of consumer banking business, operating models, and key customer‑facing processes and channels such as digital/mobile banking, payments, deposits, and customer servicing.
- Have prior experience in a Risk & Controls, Business Management, Operational Controls, or similar control‑related role, with an understanding of risk and controls fundamentals.
- Demonstrate strong relationship and stakeholder management skills, influencing through guidance, challenge, and follow‑through.
- Show diligence, attention to detail, and the ability to deliver high‑quality work under tight timelines, prioritising competing requests and managing expectations.
- #ICB
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Business Resiliency Analyst - Associate employer: Jpmorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in Bournemouth where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, inclusive team culture, and the opportunity to work with cutting-edge technology in a supportive atmosphere that values continuous improvement and engineering excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resiliency Analyst - Associate
✨Tap into Campus Networks
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We think you need these skills to ace Business Resiliency Analyst - Associate
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jpmorgan Chase & Co..
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How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jpmorgan Chase & Co..
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Jpmorgan Chase & Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jpmorgan Chase & Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
