Business Analyst Senior Associate

Embark on a fulfilling and challenging career as a Business Analyst with our dynamic team. You will have the chance to make a significant impact by supporting process improvements and key initiatives while expanding your creative skills in a supportive and collaborative environment. Join us to contribute to our mission and advance your career.

As a Business Analyst within JPMorgan Chase, you will play a crucial role in enhancing operational efficiency and driving strategic initiatives. Your expertise in cross‑functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with organizational goals. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your strategic thinking and strong customer service skills will be essential in delivering results that enhance the customer journey and drive business success.

Job responsibilities:

• Define a high‑level scope, plans, and estimates of a project request to establish stakeholder expectation and create and/or review project requirements, development and testing.
• Work in a collaborative multi‑year program and define business requirements from an operations perspective.
• Coordinate cross‑functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Assess the impact of every project to the operations processes from requirements to deployment.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that directly impact departmental outcomes.
• Participate in Incident management during system issues.
• Review the business requirements submitted by Product to ascertain operations procedure and impacts due to manual and exception processes.
• Provide scenarios to UAT and QA for testing purposes, monitor user acceptance testing, and review defects raised to assess their impact on Operations.
• Assist in documenting the operations procedure and providing training to the operations teams on the new functionalities.
• Escalate issues and challenges as and when they come across and on time.
• Participate in each stage of the project delivery, from requirements to deployment and implementation.

Required qualifications, capabilities, and skills:

• Should possess relevant experience in a similar environment.
• Proven ability to coordinate cross‑functional collaboration, with experience in working with diverse teams across an organization.
• Knowledge on Liquidity and Accounts products.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Ability to craft clear and effective writing to guide analysis and ensure consistent outcomes.
• Provide quality stakeholder engagement through timely and effective communication.
• Strong interpersonal skills to communicate internally & externally and at all levels.
• Strong networking and interpersonal skills, forming positive working relationships in a matrix management and multicultural environment.
• Ability to lead and work independently on assigned projects.
• Understand software delivery lifecycle and have skills in industry‑standard methodologies and related tasks.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

Preferred qualifications, capabilities, and skills:

• Knowledge on Automation tools will be an added advantage.