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For Companies At a Glance
- Tasks: Drive product innovation and enhance employee experiences through user research and collaboration.
- Company: Join a forward-thinking company focused on employee support and product excellence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping products that improve employee experiences globally.
- Qualifications: Experience in product management and strong collaboration skills required.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Senior Product Associate in the Global Employee Help Product team, you will leverage your expertise in product development and optimization to make a significant impact. You will be supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Key Responsibilities
- Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Consider and plan for upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
- Write the requirements, epics, and user stories to support product development.
- Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation – coordinating and delivering new epics, features, and writing requirements.
- Utilize in-depth knowledge of the ServiceNow platform and collaborate with architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation by exploring new ideas and opportunities to enhance the base product and meet evolving customer needs.
- Support a strong risk, controls & conduct framework and a “security‑by‑design” product mindset.
- Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
- Define and track metrics (OKRs) to measure product success.
Required Qualifications, Capabilities, and Skills
- Proven experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience in product life cycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Cross‑functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners.
- Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience.
- Organizational and management skills – Strong attention‑to‑detail, independent, self‑motivated with the ability to manage multiple priorities in a fast‑paced environment.
- Strong decision‑making skills.
- Customer obsessed – develops deep data‑informed and research‑based empathy and understanding of employee needs, and advocates for them.
Preferred Qualifications, Capabilities, and Skills
- Experience with ServiceNow, including deep familiarity with its modules, capabilities, and best practices.
- Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
- Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross‑functional teams and engage with senior stakeholders to align request management strategies with business objectives.
Sr Product Associate - Global Employee Help Product in Bournemouth employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Product Associate - Global Employee Help Product in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sr Product Associate - Global Employee Help Product in Bournemouth
Some tips for your application 🫡
Show Your Passion for Product Development: When writing your application, let your enthusiasm for product development shine through! Share specific examples of how you've contributed to product success in the past, and don't forget to mention any innovative ideas you have for our Global Employee Help Product.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. Highlight your experience with user research, product metrics, and cross-functional collaboration to show us you're the perfect fit for the role.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. Remember, we want to know how you can make an impact!
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Product Development Lifecycle
Make sure you understand the product development lifecycle inside out. Be ready to discuss how you've navigated each stage in your previous roles, especially focusing on discovery and requirements definition. This will show that you can hit the ground running.
✨Showcase Your Data Skills
Since data analytics is key for this role, come prepared with examples of how you've used data to inform product decisions. Whether it's tracking metrics or conducting user research, demonstrating your data literacy will set you apart.
✨Emphasise Cross-Functional Collaboration
This position requires strong collaboration skills, so be ready to share specific instances where you've successfully partnered with different teams. Highlight how you managed stakeholder relationships and ensured everyone was aligned towards common goals.
✨Be Customer Obsessed
Prepare to discuss how you've developed empathy for users in your past roles. Share stories that illustrate your customer-centric approach and how you've advocated for their needs in product development. This will resonate well with the interviewers.
