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- Tasks: Lead product development and optimise employee help solutions for a global audience.
- Company: Join a forward-thinking company focused on transforming employee experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping innovative products that enhance employee experiences.
- Qualifications: Experience in product management and strong leadership skills required.
- Other info: Dynamic role with opportunities to collaborate across teams and drive change.
The predicted salary is between 36000 - 60000 £ per year.
As a Vice President in Global Employee Help Product, you will lead the team by leveraging your strategic vision and expertise in product development and optimization to drive significant impact. You will champion user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with senior cross-functional leaders and play a pivotal role in shaping the future of our products and ensuring ongoing success. You will oversee the delivery of the strategic roadmap to build transformative employee experiences utilizing in-depth knowledge of the ServiceNow platform to optimize the request process for technology services, leveraging workflow capabilities and Life-Cycle events. Collaborate with architects to enhance Employee Help solutions, stay abreast of new features and best practices, and drive product innovation by exploring new ideas and opportunities to improve the request management process and meet evolving customer needs.
Job Responsibilities
- Lead and Partner with the Product team to identify and prioritize new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Strategically Plan for upstream and downstream implications of new product features on the overall product experience, ensuring alignment with organizational goals.
- Drive the Collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Oversee and Evaluate product metrics including work to time, cost, and quality targets across the product development life cycle, ensuring alignment with business objectives.
- Guide the Development of requirements, epics, and user stories to support product development, ensuring they align with strategic goals.
- Serve as a Leader for an experience or workflow, leading the product development lifecycle from discovery and design through implementation – coordinating and delivering new epics, features, and writing requirements.
- Champion a Strong Risk, Controls & Conduct Framework and a “security-by-design” product mindset.
- Collaborate with Senior Leaders across area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
- Define and Track Strategic Metrics (OKRs) to measure product success and inform executive decision-making.
Required Qualifications, Capabilities, and Skills
- Experience or equivalent expertise in product management or a relevant domain area, with a proven track record of leadership and strategic impact.
- Expert knowledge of the product development life cycle and strategic product management.
- Extensive experience in product life cycle activities including discovery and requirements definition.
- Advanced knowledge of data analytics and data literacy, with the ability to leverage data for strategic decision-making.
- Exceptional Cross-functional Leadership and collaboration skills – Proven ability to build and maintain strong relationships with a broad set of senior product and functional partners.
- Stakeholder Management - Proven ability to manage stakeholder relationships while standing up for product integrity and user experience.
- Strong Organizational and Leadership Skills – Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong decision-making skills and strategic thinking.
- Customer-Centric Mindset – Develops deep data-informed and research-based empathy and understanding of employee needs, and advocates for them at the executive level.
Preferred Qualifications, Capabilities, and Skills
- Extensive experience with ServiceNow with a proven track record of managing and optimizing request platforms within ServiceNow, including deep familiarity with its modules, capabilities, and best practices.
- Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
- Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross-functional teams and engage with senior stakeholders to align request management strategies with business objectives.
Product Manager - Global Employee Help Product in Bournemouth employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Global Employee Help Product in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested and ready to contribute to our mission of enhancing employee experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product Manager. We want to hear how you can drive innovation and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Product Manager - Global Employee Help Product in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in product development and how it aligns with our mission at StudySmarter. We want to see how you can bring your strategic vision to our team!
Showcase Your Leadership Skills: In your application, don’t forget to emphasise your leadership experience. We’re looking for someone who can guide a team and collaborate with senior leaders, so share examples of how you've successfully led projects or teams in the past.
Demonstrate Customer-Centric Thinking: We love candidates who understand the importance of user research and customer feedback. Make sure to include any relevant experiences where you’ve used data to inform product decisions or improve user experiences. Show us you’re all about putting the customer first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Product Inside Out
Before the interview, dive deep into the company's products, especially those related to employee help and ServiceNow. Understand their features, benefits, and any recent updates. This will not only show your enthusiasm but also allow you to discuss how you can contribute to product innovation.
✨Showcase Your Strategic Vision
Prepare to discuss your strategic approach to product management. Think about how you would identify new opportunities and prioritise them based on user research and market analysis. Be ready to share examples from your past experiences where you've successfully driven product development.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with diverse teams. Discuss specific instances where you collaborated with senior leaders or cross-functional partners to achieve product goals. This will demonstrate your ability to build strong relationships and manage stakeholder expectations effectively.
✨Prepare for Metrics and Data Discussions
Brush up on your knowledge of product metrics and data analytics. Be prepared to talk about how you've used data to inform decision-making and measure product success in previous roles. This will show that you have a customer-centric mindset and can leverage data for strategic impact.
