At a Glance
- Tasks: Manage collections, negotiate payments, and collaborate with teams to resolve financial issues.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with great career advancement potential.
- Why this job: Make a real impact by helping clients and minimising financial risks.
- Qualifications: Strong analytical skills, proficiency in MS Office, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.
As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for collecting chargebacks, fees, and other disputed client items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.
Job responsibilities:- Manages collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment.
- Locates and contacts clients by telephone and email to collect chargebacks, fees, and disputed items.
- Handles skip-tracing assignments and assesses the severity of delinquency.
- Makes decisions based on the firm's established criteria and negotiates payment arrangements.
- Requests client’s account termination and manages the return or billing of rented equipment.
- Documents account activities thoroughly and concisely.
- Collaborates with internal groups to eliminate negative financial impact.
- Abides by all applicable regulatory and department practices and procedures.
- Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
- Strong analytical, communication, and negotiation skills.
- Proven self-starter, results-oriented, and team player.
- Ability to work independently and in a team environment.
- Critical thinking and independent judgment skills.
- Comfortable communicating with clients and internal partners in a metrics-driven environment.
- Ability to navigate multiple technologies while staying engaged with clients and internal partners.
- Resiliency and adaptability in a fast-paced environment.
- Logical problem-solving and good judgment to ensure appropriate outcomes.
- Effective prioritization to ensure efficiency.
- Experience in Banking, Commercial, or Payment Processing Industry.
- Alteryx and Tableau knowledge.
- Demonstrated experience in commercial accounts receivable collection.
Payments Services Collections Specialist in Bournemouth employer: Jpmorgan Chase & Co.
At JPMC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payments Services Collections Specialist, you will benefit from comprehensive training and development opportunities, ensuring your professional growth in the fast-paced financial sector. Our commitment to employee well-being is reflected in our supportive environment, competitive benefits, and the chance to make a meaningful impact within a leading global financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Services Collections Specialist in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments and collections industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and negotiations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to make decisions in past roles, especially when it comes to managing collections and minimising financial impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Payments Services Collections Specialist in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payments Services Collections Specialist role. Highlight your experience with collections, chargebacks, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your negotiation skills and ability to handle disputes effectively. Let us know why you want to join StudySmarter!
Showcase Your Tech Skills:Since you'll be navigating multiple systems, make sure to highlight your proficiency in MS Office, especially Excel and Word. If you have experience with tools like Alteryx or Tableau, don’t forget to mention that too. We love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Numbers
Familiarise yourself with key metrics related to collections and chargebacks. Being able to discuss specific figures or trends in the industry will show that you’re not just knowledgeable but also genuinely interested in the role.
✨Master the Art of Negotiation
Brush up on your negotiation skills before the interview. Prepare examples of how you've successfully negotiated payment arrangements in the past, as this is a crucial part of the job. Think about what strategies worked for you and be ready to share them.
✨Showcase Your Tech Savvy
Since the role involves navigating multiple systems, highlight your proficiency with MS Office, especially Excel. If you have experience with tools like Alteryx or Tableau, make sure to mention it. This will demonstrate your ability to adapt to the firm’s proprietary systems.
✨Prepare for Scenario Questions
Expect questions that assess your critical thinking and problem-solving abilities. Prepare for scenarios where you might need to handle a difficult client or a complex collection case. Practising your responses will help you feel more confident during the interview.
