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- Tasks: Monitor Swift systems, resolve incidents, and ensure seamless operations 24/7.
- Company: Join a dynamic Control Room Team in a leading financial institution.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Work in a global team with excellent career advancement opportunities.
- Why this job: Be at the forefront of payment technology and make a real impact.
- Qualifications: Experience in SWIFT monitoring and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Join our Control Room Team as a Payment Lifecycle Analyst to monitor Swift systems, resolve incidents, and ensure seamless operations 24/7. You will monitor and maintain various application infrastructures, acting as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues. You will escalate all issues and alerts to the incident manager to remediate and resolve incidents with minimal business impact. This role is for EMEA shift and a 24/7 function.
Responsibilities:
- Understand current Swift architecture and infrastructure, assessing business impacts from disruptions to message and transaction flows.
- Monitor all systems and queues across platforms to ensure operational continuity.
- Investigate alerts and take necessary actions to resolve issues promptly.
- Initiate and open Service Centre tickets for incident tracking and resolution.
- Identify and escalate issues through the Incident Management process, participating in calls to provide operational insights.
- Participate in business requirement activities, ensuring monitoring tasks are considered for automation.
- Support testing activities and implementation events as needed.
- Own and create Standard Operating Procedures (SOPs) where appropriate.
- Engage in Command Center activities, including cross‑training with team members.
- Work in shifts including mandatory weekend work on a rota basis.
Skills:
- Excellent written and oral communication skills.
- Good interpersonal skills to communicate internally and externally at all levels.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
- Ability to use creative problem‑solving techniques to solve business issues.
- Good attention to detail.
- Experience of working as part of a Global team.
- Demonstrates accountability and concern for quality of work.
Preferred Qualifications:
- Experience in SWIFT message monitoring.
- Payment knowledge.
Payment Lifecycle Analyst - Swift Monitoring in Bournemouth employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Lifecycle Analyst - Swift Monitoring in Bournemouth
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, especially in the payment lifecycle space. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves resolving incidents and monitoring systems, think of examples from your past where you've tackled issues head-on. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Network with current employees or alumni who work in similar roles. They can provide insider tips on what the Control Room Team values most and what to expect in the interview process. Plus, it shows your initiative and interest in the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Payment Lifecycle Analyst - Swift Monitoring in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Lifecycle Analyst role. Highlight any experience you have with SWIFT systems, incident management, and monitoring applications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive problem-solving skills can benefit our Control Room Team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills: Since excellent written and oral communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Swift Inside Out
Make sure you brush up on your knowledge of the Swift architecture and infrastructure. Understanding how message and transaction flows work will not only impress your interviewers but also help you answer questions about potential disruptions and their business impacts.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific examples where you've used creative problem-solving techniques in past roles. Think of situations where you took ownership of an issue and followed through to resolution, as this aligns perfectly with the proactive approach they’re looking for.
✨Communicate Like a Pro
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. Prepare to explain complex technical issues in simple terms, as you’ll need to communicate effectively with both internal teams and external service providers.
✨Prepare for Shift Work Questions
Given that this role involves 24/7 shifts, be prepared to discuss your flexibility and willingness to work weekends. Highlight any previous experience with shift work and how you managed your time and responsibilities effectively during those periods.