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- Tasks: Be the bridge between Italian clients and our operational teams, resolving inquiries with AI support.
- Company: Join J.P. Morgan's Global Client Support team, a leader in financial services.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by enhancing client experiences and driving service improvements.
- Qualifications: Fluent in Italian, strong communication skills, and a knack for problem-solving.
- Other info: Fast-paced environment with opportunities to innovate and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
Join our Global Client Support team and be the liaison between our Italian clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you'll partner with CSAMs to provide a best-in-class experience, ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.
As a Client Service Analyst in the Global Client Support team, you will act as a liaison with internal operational groups to ensure smooth Italian client access inquiries. You will work with us to resolve transactional inquiries related to J.P. Morgan’s Wholesale Payments core cash products, leveraging AI and client knowledge to deliver value-added solutions.
Job Responsibilities- Understand clients’ relationship with the bank.
- Develop, maintain, and broaden partnerships with internal and external clients.
- Take ownership of inquiry resolution end-to-end and escalate complaints appropriately.
- Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
- Liaise with other functions to ensure timely resolution for clients.
- Deliver value-added solutions and identify service improvement opportunities.
- Coordinate with the Service Team and internal groups for additional support.
- Promote best practice sharing and support client experience improvement initiatives.
- Recognize non-standard service requests and highlight sales opportunities.
- Investigate and inform senior management of potential process improvements.
- Serve as an individual contributor in the team.
- Excellent oral and written business communication skills in Italian.
- Strong time management and organizational skills.
- Strong interpersonal skills and problem-solving abilities.
- Proven ability to build relationships and influence outcomes.
- Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
- Capability to determine priorities and maintain a balanced work approach.
- Proficiency with Microsoft Office applications.
- Knowledge of J.P. Morgan’s Wholesale Payment core cash product offering and client portals.
Italian/English Bilingual Client Service Analyst in Bournemouth employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian/English Bilingual Client Service Analyst in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees at J.P. Morgan or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to client service and problem-solving. We want to show off our skills in handling inquiries and delivering top-notch solutions!
✨Tip Number 3
Showcase your bilingual skills! During interviews, highlight how your Italian and English proficiency can enhance client relationships and improve communication within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our Global Client Support team.
We think you need these skills to ace Italian/English Bilingual Client Service Analyst in Bournemouth
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your Italian and English skills in your application. Use clear examples of how you've used these languages in a professional setting to communicate effectively.
Tailor Your Experience: We want to see how your past experiences relate to the job. Don’t just list your previous roles; explain how they’ve prepared you for this Client Service Analyst position. Connect the dots for us!
Be Client-Centric: This role is all about delivering exceptional service. Share specific instances where you’ve gone above and beyond for clients. We love hearing about your problem-solving skills and how you’ve improved client experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Your Bilingual Skills
Since the role requires excellent communication in both Italian and English, make sure to practice your language skills. Prepare to answer questions in both languages and be ready to switch between them seamlessly during the interview.
✨Know Your Products Inside Out
Familiarise yourself with J.P. Morgan’s Wholesale Payments core cash products. Understanding these will not only help you answer technical questions but also demonstrate your genuine interest in the role and the company.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client inquiries or complaints in the past. Highlight your ability to take ownership of issues and work collaboratively with teams to find solutions, as this is key for a Client Service Analyst.
✨Demonstrate Your Client-Centric Approach
Think about how you can deliver exceptional service and improve client experiences. Be ready to discuss specific instances where you’ve gone above and beyond for clients, as this aligns perfectly with the company's values.
