At a Glance
- Tasks: Enhance service delivery and improve agent performance in a dynamic payments environment.
- Company: Join J.P. Morgan, a leader in financial services with a collaborative culture.
- Benefits: Competitive salary, career development opportunities, and a chance to work with industry experts.
- Other info: Be part of a global team with exciting projects and growth potential.
- Why this job: Make a real impact on cash network performance and drive change in the financial sector.
- Qualifications: Knowledge of cash products and strong communication skills are essential.
The predicted salary is between 60000 - 80000 € per year.
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you! As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.P. Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements. In this role you will report to the Global Head of Network Performance Management. The Network Management team is responsible for managing J.P. Morgan’s network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm’s requirements for oversight of cash and securities services for principal and client activities. The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities:
- Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
- Build a network of contacts with external providers and internal partners to manage projects and drive change.
- Account for the investigation and resolution of escalated enquiries & service issues.
- Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
- Use thematic data analysis to improve agent performance.
- Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
- Participate in regional and global projects requiring partnership from agent banks and FMIs.
- Be responsible for incident and crisis management, leading external engagements through resolution and ensuring remediation following any agent bank errors.
Required qualifications, capabilities, and skills:
- Knowledge of cash related products across the Payments and Markets LOBs.
- A good understanding of the impact of industry and market developments on agent banks.
- Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
- Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
- Excellent communication, negotiation, problem solving and influencing skills.
- Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
- Ability to shape and influence successful outcomes for J.P. Morgan.
EMEA Cash Network Performance Manager in Bournemouth employer: Jpmorgan Chase & Co.
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the financial services sector. As an EMEA Cash Network Performance Manager, you will benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement. Located in a vibrant city, our team thrives on diversity and inclusion, ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Cash Network Performance Manager in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that EMEA Cash Network Performance Manager role.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research J.P. Morgan’s cash services and understand their network management strategies. Be ready to discuss how your skills can enhance service delivery and improve agent performance. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to ensure your application lands directly in front of the hiring team. Let’s get you that job!
We think you need these skills to ace EMEA Cash Network Performance Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EMEA Cash Network Performance Manager role. Highlight your knowledge in Payments Ops and any relevant service delivery experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this position and how your background aligns with our needs. Be specific about your achievements in improving service delivery and managing relationships.
Showcase Your Communication Skills:Since this role involves a lot of collaboration, make sure your application demonstrates your excellent communication and negotiation skills. Use clear and concise language to show us you can convey complex ideas effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of cash-related products and the Payments Ops landscape. Familiarise yourself with recent industry developments that could impact agent banks, as this will show your passion for service delivery and your understanding of the role.
✨Build Your Network
Before the interview, think about how you can demonstrate your ability to build relationships. Have examples ready of how you've successfully collaborated with external providers or internal teams in the past. This will highlight your teamwork skills and your knack for driving change.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've managed service failures or enhanced performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
