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For Companies At a Glance
- Tasks: Lead design programs and enhance user experiences in a dynamic, collaborative environment.
- Company: Join a global team within a leading Commercial and Investment Bank.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Shape innovative products while advocating for design's impact on success.
- Qualifications: Experience in design management and agile methodologies is essential.
- Other info: Be part of a vibrant team focused on continuous improvement and creativity.
The predicted salary is between 28800 - 48000 £ per year.
As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape the user experience of our products and services. Leveraging your expertise in design, program management, and product development, you will drive continuous improvements in work delivery and managing programs at scale. As part of a 75+ global design team, you will work across Operations business portfolios to drive Agile practices, implement operational improvements, and ensure effective collaboration across design, product, and technology teams. You bring strong organizational and problem-solving skills, and proactively embrace experimentation and continuous improvement in your day-to-day work. As someone with a passion for design/user experience, you are highly adept at advocating for its role in successful product development with product and tech partners.
Job Responsibilities
- Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring that resources are aligned with the highest priority strategic business initiatives.
- Manage program risks and drive issue resolution to ensure successful delivery.
- Lead the implementation and continuous improvement of Agile practices within the design team by facilitating the introduction of Agile ceremonies, providing training and coaching, fostering cross-functional collaboration, and advocating for Agile principles to enhance team efficiency, collaboration, and transparency.
- Identify and implement other operational process improvements (outside of Agile) to allow for more efficient and streamlined work delivery.
- Build strong connections across design, product, and technology partnerships, enabling collaboration and connectivity across distributed teams, including design program managers embedded in other parts of the Operations portfolio.
- Facilitate the delivery of a variety of reporting needs at the program and portfolio level, including status and impact reporting, as well as annual budget planning and monthly updates on resource utilization and forecasts.
- Monitor and track OKRs to assess the success of individual and team initiatives.
- Collaborate with design to facilitate workshops to drive alignment, ideation, and problem-solving across teams and stakeholders.
- Maintain a pulse on team health and morale, communicating risks and improvement opportunities to the leadership team.
- Contribute best practices, tips, and templates to the core Design Program Management team proactively.
- Advocate for the role of design in product development by educating stakeholders on its value and impact, fostering a deeper understanding and appreciation of design's contribution to business success.
Required qualifications, capabilities, and skills
- Experience in Design Program Management, User Experience Design, Design Operations, Design Management, Product Delivery, or Operations role dedicated to improving design delivery within a cross-functional, agile product delivery environment including a high level of proficiency working in Jira, including dashboards and automations.
- Knowledge of the end-to-end product design process, design and delivery workflows, design systems, tools, and agile delivery methods.
- Demonstrated results in implementing and/or improving delivery workflow processes with increased speed and efficiency.
- A growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making.
- Experience navigating complex matrix organizations, anticipating and resolving blockers, and influencing at all levels.
- Confident facilitator, communicator, and cross-connector of people, information, and ideas.
- Proficiency in Microsoft Teams, Confluence, Figma, PowerPoint, Excel.
Preferred qualifications, capabilities, and skills
- Professional qualification in Lean Project Management, Agile/Scrum Certification or Product Management.
- Knowledge and understanding of the business value of design, design processes, and workflows.
- Understanding of service design principles, research methods, systems thinking, and experimentation practices is a significant advantage.
Associate Design Program Manager employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Design Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the design and tech space, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best design projects and program management successes. Make it easy for potential employers to see how you can add value to their teams.
✨Tip Number 3
Prepare for interviews by practising common questions related to design and Agile methodologies. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Associate Design Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Design Program Manager role. Highlight your experience in design, program management, and Agile practices, as these are key to what we’re looking for!
Showcase Your Passion: Let your enthusiasm for design and user experience shine through in your application. We want to see how you advocate for design's role in product development, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your skills and experiences easy to read. We appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Design Principles
Brush up on your understanding of design principles and user experience. Be ready to discuss how these concepts influence product development and how you can advocate for their importance in a cross-functional team.
✨Showcase Your Agile Experience
Prepare examples of how you've implemented Agile practices in previous roles. Highlight specific ceremonies you've facilitated or improvements you've driven, as this will demonstrate your capability to enhance team efficiency and collaboration.
✨Be a Problem Solver
Think of scenarios where you've navigated complex challenges in a matrix organisation. Be ready to share how you anticipated blockers and resolved issues, showcasing your strong organisational and problem-solving skills.
✨Connect the Dots
Emphasise your ability to build connections across teams. Prepare to discuss how you've fostered collaboration between design, product, and technology partners, and how this has led to successful project outcomes.
