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For Companies At a Glance
- Tasks: Troubleshoot and maintain tech systems to ensure smooth operations.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Diverse workplace, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team driving innovation in technology.
- Qualifications: Experience in IT troubleshooting and familiarity with monitoring tools.
- Other info: Embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 30000 - 50000 £ per year.
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, and Skills
- Proven experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred Qualifications, Capabilities, and Skills
- Knowledge of one or more general purpose programming languages or automation scripting
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs.
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Technology Support II employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support II
✨Tip Number 1
Get to know the company inside out! Research J.P. Morgan's tech initiatives and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with troubleshooting and maintaining IT services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technology Support II
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with troubleshooting and maintaining IT services. We want to see how your skills align with the role of Technology Support II, so don’t hold back!
Showcase Your Technical Skills: Don’t forget to mention any specific tools or programming languages you’re familiar with. If you've worked with observability tools or have experience in a large-scale tech environment, let us know – it’s a big plus for us!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Technology Support II position. Plus, it’s super easy!
How to prepare for a job interview at JPMorgan Chase & Co.
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and have a solid understanding of the applications and infrastructure you'll be working with. Familiarise yourself with common issues and solutions, as well as the observability tools mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions improved operational stability or user experience.
✨Understand ITIL Framework
Since familiarity with ITIL processes is a plus, take some time to understand its principles. Be ready to talk about how you've applied these processes in previous roles, especially in incident management and problem resolution.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to communicate with both technical and non-technical stakeholders. This will show that you can bridge the gap between tech and business needs.
