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- Tasks: Lead a dynamic team to provide exceptional service in payment processing.
- Company: Join J.P. Morgan, a global leader in financial services and innovation.
- Benefits: Enjoy competitive pay, diverse teams, and opportunities for growth.
- Why this job: Make a real impact while developing your leadership and analytical skills.
- Qualifications: Bilingual in English/French with management experience required.
- Other info: Flexible working hours, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Merchant Solution Center Team Manager – Bilingual French/English
JPMorgan Chase & Co. Bournemouth, United Kingdom Apply now Posted 6 hours ago Permanent Competitive
Merchant Solution Center Team Manager – Bilingual French/English
JPMorgan Chase & Co. Bournemouth, United Kingdom Apply now
Job Description
Join Merchant Services Solution Center, a service leader for payment processing, and be part of a dynamic team that authorizes transactions in over 130 currencies. As a Team Manager, you will play a pivotal role in driving excellence and efficiency in our call center operations. This is your chance to leverage your analytical prowess and communication skills to deliver exception client service to our merchants, and influence and uplift employee morale. Embrace the opportunity to collaborate with diverse teams and make a significant impact on our merchant services.
As a Merchant Services Solution Center Team Manager in our call center, you will lead and inspire a team to provide outstanding service to our merchants. You will collaborate with leadership, Controls, Learning & Development, Product, and Technology teams to ensure seamless service operations. Your role will involve supporting Relationship Managers and their clients, while utilizing your analytical skills and communication expertise to drive team success.
Job Responsibilities:
• Lead and inspire a team of account specialists.
• Monitor key performance indicators and specialist activities.
• Coach and develop specialists for continuous skill improvement.
• Analyze operational performance and recommend process improvements.
• Leverage resources to monitor case aging and call-type patterns.
• Liaise with other departments on projects and workflow processes.
• Assist Workforce Management with employee scheduling.
• Handle escalations and provide support to internal customers.
• Participate in hiring and performance management activities.
• Administer corrective disciplinary actions as needed.
• Manage special projects and tasks assigned by leadership.
Required Qualifications, Capabilities, and Skills:
• Bilingual English/French is mandatory due to interactions with our Canadian clients and business leaders.
• Direct management experience.
• Willingness to engage in phone-based customer interactions.
• Advanced analytical skills and adaptability to change.
• Excellent verbal and written communication skills.
• Professional and interpersonal communication abilities.
• Proficiency in Microsoft Office and database management.
• Critical thinking, problem-solving, and interpersonal skills.
• Ability to influence employee morale.
• Self-directed and capable of multitasking.
Preferred Qualifications, Capabilities, and Skills:
• Customer service experience in a technical support environment.
• Strong knowledge of payment processing industry and regulations.
• Relevant work experience in customer service, typically four years or more.
Work Schedule:
• Must be willing to work schedules through till 1am, including evenings, weekends, and Bank holidays.
• Must be willing to work in office as directed by company policy.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Merchant Services Team Manager - Bilingual French/English | Bournemouth, UK employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Services Team Manager - Bilingual French/English | Bournemouth, UK
✨Tip Number 1
Make sure to highlight your bilingual skills in both English and French during any conversations or interviews. This is crucial for the role, as you'll be interacting with Canadian clients and business leaders who require effective communication in both languages.
✨Tip Number 2
Familiarise yourself with the payment processing industry and its regulations. Understanding the nuances of this field will not only help you in discussions but also demonstrate your commitment and knowledge to potential employers.
✨Tip Number 3
Prepare to discuss your direct management experience and how you've successfully led teams in the past. Be ready to share specific examples of how you've motivated your team and improved performance metrics.
✨Tip Number 4
Showcase your analytical skills by discussing any relevant experiences where you've used data to drive decisions or improve processes. This will resonate well with the expectations of the role and highlight your problem-solving abilities.
We think you need these skills to ace Merchant Services Team Manager - Bilingual French/English | Bournemouth, UK
Some tips for your application 🫡
Highlight Bilingual Skills: Since the role requires bilingual proficiency in French and English, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these skills in a professional setting.
Showcase Leadership Experience: The position involves leading a team, so it's crucial to detail your direct management experience. Include specific examples of how you've inspired and developed teams in previous roles.
Demonstrate Analytical Prowess: Given the emphasis on analytical skills, provide concrete examples of how you've used data to drive improvements in past roles. Mention any relevant tools or methodologies you are familiar with.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements, making it easier for recruiters to see your fit.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Showcase Your Bilingual Skills
Since the role requires bilingual proficiency in French and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your fluency and comfort level.
✨Highlight Leadership Experience
As a Team Manager, you'll need to lead and inspire a team. Be ready to discuss your previous management experiences, focusing on how you motivated your team, handled challenges, and improved performance metrics.
✨Prepare for Analytical Questions
The job requires strong analytical skills. Expect questions that assess your ability to analyse data and recommend process improvements. Prepare examples of how you've used data to drive decisions in past roles.
✨Demonstrate Customer Service Expertise
Given the focus on client service, be ready to share specific examples of how you've provided exceptional customer service in previous positions. Highlight any experience in technical support or the payment processing industry to align with the company's needs.
