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- Tasks: Coordinate orders, manage production schedules, and handle customer queries daily.
- Company: Join JPL Flavour Technologies, a growing family-owned flavour company in the UK.
- Benefits: Enjoy a competitive salary, 33 days holiday, pension scheme, and free onsite parking.
- Why this job: Be part of an innovative team with in-depth training and exciting growth opportunities.
- Qualifications: Organised individuals with a knack for problem-solving are preferred; customer service experience is a plus.
- Other info: Work Monday to Friday, 9am to 5pm, in a supportive and dynamic environment.
The predicted salary is between 20000 - 30000 £ per year.
Job Title: Customer Service Representative
Location: Neston, Cheshire
Salary: £25,000 per annum
Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm
Who are we?
JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.
It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.
The Role:
We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.
Your main responsibilities will include:
Book in customer orders accurately and promptly
Create and distribute work sheets
Enter and manage orders, items, and POs into the relevant systems
Schedule production and delivery slots
Email customers with updates and confirmations as needed
Allocate daily jobs to team members
Book in and manage deliveries
Verify customer payments before dispatch
Track and chase delivery companies for ETAs or missed deliveries
Calculate packaging and delivery costs
Work to supplier lead times when booking production when necessary
Assist the warehouse manager with production planning
Communicate with internal teams
Respond to customer queries promptly and professionallyAbout You:
We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.
You will have the following experience (preferred, not essential);
Previous experience of working in a customer service environmentWhy Choose JPL?
A competitive salary
33 days holiday
Pension Scheme
Contractual sick pay
Employee Assistance Programme
Free onsite parking
Yearly profit related bonusPlease click APPLY to send your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered #J-18808-Ljbffr
Customer Service Representative employer: JPL Flavours
Contact Detail:
JPL Flavours Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the flavour industry and JPL Flavour Technologies specifically. Understanding their products and values will help you connect better during any conversations or interviews.
✨Tip Number 2
Prepare to demonstrate your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently, as these are key traits they are looking for.
✨Tip Number 3
Show your enthusiasm for learning new skills. Since in-depth training will be provided, expressing a genuine interest in personal development can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you handle pressure and problem-solving situations. Prepare specific scenarios where you successfully navigated challenges in a customer service role, as this aligns with the demands of the position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'order processing', 'production scheduling', and 'customer queries' to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and organisational skills. Mention why you are excited about working at JPL Flavour Technologies and how your background aligns with their vision and values.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled customer queries or resolved issues in previous roles. This will highlight your ability to thrive under pressure, which is essential for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Representative.
How to prepare for a job interview at JPL Flavours
✨Know the Company
Before your interview, take some time to research JPL Flavour Technologies. Understand their vision, values, and recent developments. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Organisational Skills
As a Customer Service Representative, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed your time and prioritised tasks effectively.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in this role. Prepare responses that showcase your problem-solving skills and ability to handle pressure, as these are key traits they are looking for.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training processes, or growth opportunities within the company. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
