Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate orders, manage production schedules, and handle customer queries daily.
- Company: Join JPL Flavour Technologies, a growing family-owned flavour company in the UK.
- Benefits: Enjoy a competitive salary, 33 days holiday, pension scheme, and free onsite parking.
- Why this job: Be part of an innovative team with in-depth training and exciting growth opportunities.
- Qualifications: Organised individuals with a passion for problem-solving; customer service experience is a plus.
- Other info: Full-time role, Monday to Friday, with a supportive work culture.
The predicted salary is between 20000 - 30000 £ per year.
Job Title: Customer Service Representative Location: Neston, Cheshire Salary: £25,000 per annum Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm Who are we? JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway. It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans. The Role: We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role. Your main responsibilities will include: Book in customer orders accurately and promptly Create and distribute work sheets Enter and manage orders, items, and POs into the relevant systems Schedule production and delivery slots Email customers with updates and confirmations as needed Allocate daily jobs to team members Book in and manage deliveries Verify customer payments before dispatch Track and chase delivery companies for ETAs or missed deliveries Calculate packaging and delivery costs Work to supplier lead times when booking production when necessary Assist the warehouse manager with production planning Communicate with internal teams Respond to customer queries promptly and professionallyAbout You: We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills. You will have the following experience (preferred, not essential); Previous experience of working in a customer service environmentWhy Choose JPL? A competitive salary 33 days holiday Pension Scheme Contractual sick pay Employee Assistance Programme Free onsite parking Yearly profit related bonusPlease click APPLY to send your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered
Customer Service Representative employer: JPL Flavour Technologies
Contact Detail:
JPL Flavour Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with JPL Flavour Technologies and their unique approach to flavour creation. Understanding their core values and the #theJPLway will help you align your responses during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that involved order processing or logistics. Be ready to discuss specific examples of how you've successfully managed customer queries or resolved issues in a fast-paced environment.
✨Tip Number 3
Prepare to demonstrate your organisational skills and ability to work under pressure. Think of scenarios where you've had to juggle multiple tasks or deadlines, as this will be crucial for the role's responsibilities in coordinating orders and scheduling.
✨Tip Number 4
Show your eagerness to learn by asking insightful questions about the training process and growth opportunities within the company. This not only reflects your commitment but also helps you understand how you can contribute to their exciting growth plans.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'order processing', 'delivery logistics', and 'customer queries' to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and organisational skills. Mention specific examples of how you've thrived under pressure or solved problems in previous roles, aligning with what JPL Flavour Technologies is looking for.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, time management, and attention to detail. These will resonate well with the company's needs for a Customer Service Representative.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in customer service.
How to prepare for a job interview at JPL Flavour Technologies
✨Know the Company
Before your interview, take some time to research JPL Flavour Technologies. Understand their vision, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Organisational Skills
As a Customer Service Representative, you'll need to juggle multiple tasks. Be prepared to discuss how you've successfully managed similar responsibilities in the past. Use specific examples to illustrate your organisational skills and ability to thrive under pressure.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing order discrepancies. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for Learning
JPL values individuals who are eager to learn new skills. Be ready to express your willingness to undergo training and adapt to new systems. Highlight any previous experiences where you quickly picked up new processes or technologies.
