Client Director - Client Services in London

Business Unit: Marketing Agency

Type: Full-time, Permanent

Reporting to: Managing Partner, Marketing Agency

Location: London, Holborn (Hybrid – 2–3 days per week client / office based)

JPC is a strategic consultancy operating at the intersection of enterprise B2B marketing, sales enablement and revenue transformation. As part of our next phase of growth, JPC is evolving into two distinct but integrated business units:

• Agency – delivering marketing, campaigns and activation
• Growth Consultancy – delivering revenue transformation and sales impact

This role sits at the centre of building and scaling the Agency Business Unit. We’re looking for a commercially minded Client Director to lead and grow a portfolio of key agency accounts. This is a client leadership and growth role, responsible for building strong relationships, driving account expansion and ensuring high-quality delivery through the team. It is also a critical role in enabling the Managing Partner to step up into full Business Unit leadership by reducing dependency on them for day-to-day account management and delivery.

In the short term, the team structure is lean (Managing Partner, Client Director, shared Account Management and Project Management support). As a result, this role will operate in a hands-on, hybrid capacity, balancing:

• Growth and commercial ownership
• Delivery oversight and support

As the business grows, this role is expected to evolve into a more focused commercial and client leadership position, with delivery increasingly owned by the wider team. We’re therefore looking for someone who is comfortable being hands-on where needed but motivated by building towards a more scalable model.

Leading and growing accounts

• Own a portfolio of key agency accounts with clear revenue and growth expectations
• Develop and deliver account growth plans
• Work closely with the Growth Consultancy team to unlock cross-BU opportunities

Driving commercial performance

• Take ownership of account-level revenue, forecasting and profitability
• Lead scoping, pricing and commercial conversations
• Ensure work is delivered in line with agreed margins and commercial objectives
• Contribute to building a predictable pipeline across your accounts
• Support the development of strategic responses and proposals
• Help position JPC as a strategic partner rather than a delivery supplier

Work closely with Account Managers and Project Managers to ensure:

• projects are delivered on time, on budget and to a high standard
• risks are managed and client confidence is maintained

In the early stages, take a more hands-on role in supporting delivery where needed. Focus more of your time on client leadership, growth and commercial performance.

Supporting new business

• Identify opportunities beyond your existing accounts
• Support the overall growth of the Agency Business Unit

Overall Business Unit growth strategy

• Long-term direction and performance of the Agency
• Own day-to-day client leadership across your accounts
• Drive account growth and commercial performance
• Commercial awareness and confidence in owning revenue

Experience in tech, or enterprise level accounts. Experience working with global brands and a track record of account growth.

Flexible working (hybrid model) – Private Healthcare – Pension scheme – 23 days holiday (ability to earn up to 30 days) + birthday off – Holiday purchase scheme – Learning & Development (conferences and training) – £250 home office budget – B-Corp certified, pet-friendly office with free breakfast and refreshments – Regular social events including team drinks, events and Christmas Party and Summer Fun Days! – Annual JPC Culture Awards.

We’re a people-first business – we lead with empathy and human connection, both internally and with our clients.