Director, Customer Account Manager
Director, Customer Account Manager

Director, Customer Account Manager

Full-Time 80000 - 120000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead and grow key agency accounts while building strong client relationships.
  • Company: Dynamic marketing agency focused on B2B strategies and revenue transformation.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Exciting opportunity to shape the future of our Agency Business Unit.
  • Why this job: Join a growing team and make a real impact in the marketing industry.
  • Qualifications: Experience in client management and a strong commercial mindset.

The predicted salary is between 80000 - 120000 £ per year.

Business Unit: Marketing Agency

Type: Full-time, Permanent

Reporting to: Managing Partner, Marketing Agency

Location: London, Holborn (Hybrid – 2–3 days per week client / office based)

JPC is a strategic consultancy operating at the intersection of enterprise B2B marketing, sales enablement and revenue transformation. As part of our next phase of growth, JPC is evolving into two distinct but integrated business units:

  • Agency – delivering marketing, campaigns and activation
  • Growth Consultancy – delivering revenue transformation and sales impact

This role sits at the centre of building and scaling the Agency Business Unit. We’re looking for a commercially minded Client Director to lead and grow a portfolio of key agency accounts. This is a client leadership and growth role, responsible for building strong relationships, driving.

Director, Customer Account Manager employer: JPC

At JPC, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead innovative projects within our evolving Agency Business Unit. With a hybrid working model, we offer flexibility while ensuring our team thrives in a supportive environment that values creativity and strategic thinking.
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Contact Detail:

JPC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director, Customer Account Manager

✨Tip Number 1

Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.

✨Tip Number 2

Prepare for those interviews! Research the company inside out and think about how your experience aligns with their goals. Practise common interview questions and have your own questions ready to show you’re genuinely interested.

✨Tip Number 3

Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.

✨Tip Number 4

Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!

We think you need these skills to ace Director, Customer Account Manager

Client Relationship Management
Commercial Acumen
Account Management
Strategic Thinking
Sales Enablement
Revenue Transformation
Team Leadership
Communication Skills
Negotiation Skills
Project Management
Marketing Strategy
Campaign Management
Analytical Skills
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director, Customer Account Manager role. Highlight your achievements in client leadership and growth, as we want to see how you can drive success in our agency.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.

Showcase Relevant Experience: When filling out your application, focus on showcasing your experience in B2B marketing and sales enablement. We’re keen to see examples of how you've built strong client relationships and driven revenue transformation.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and eager to join our team!

How to prepare for a job interview at JPC

✨Know Your Stuff

Before the interview, dive deep into JPC's business model and their approach to B2B marketing. Understand their services in both the Agency and Growth Consultancy units. This knowledge will help you demonstrate your genuine interest and show how your experience aligns with their goals.

✨Showcase Your Client Leadership Skills

Prepare specific examples from your past roles where you've successfully managed client relationships and driven growth. Highlight your strategies for building rapport and trust with clients, as this is crucial for the Director, Customer Account Manager position.

✨Be Ready for Scenario Questions

Expect questions that ask how you would handle specific client situations or challenges. Think through potential scenarios related to account management and be ready to discuss your thought process and decision-making skills.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions prepared about JPC's future plans, especially regarding the Agency Business Unit. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.

Director, Customer Account Manager
JPC

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