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- Tasks: Lead and grow key agency accounts while driving commercial performance.
- Company: Join a people-first marketing agency with a focus on empathy and human connection.
- Benefits: Enjoy flexible working, private healthcare, generous holiday, and a £250 home office budget.
- Other info: Be part of a B-Corp certified, pet-friendly office with regular social events.
- Why this job: Make a real impact in a dynamic role that evolves with the business.
- Qualifications: Experience in tech or enterprise accounts with a track record of growth.
The predicted salary is between 70000 - 90000 £ per year.
Business Unit: Marketing Agency
Type: Full-time, Permanent
Reporting to: Managing Partner, Marketing Agency
Location: London, Holborn (Hybrid – 2–3 days per week client / office based)
JPC is a strategic consultancy operating at the intersection of enterprise B2B marketing, sales enablement and revenue transformation. As part of our next phase of growth, JPC is evolving into two distinct but integrated business units:
- Agency – delivering marketing, campaigns and activation
- Growth Consultancy – delivering revenue transformation and sales impact
This role sits at the centre of building and scaling the Agency Business Unit. We’re looking for a commercially minded Client Director to lead and grow a portfolio of key agency accounts. This is a client leadership and growth role, responsible for building strong relationships, driving account expansion and ensuring high-quality delivery through the team.
It is also a critical role in enabling the Managing Partner to step up into full Business Unit leadership by reducing dependency on them for day-to-day account management and delivery. In the short term, the team structure is lean (Managing Partner, Client Director, shared Account Management and Project Management support). As a result, this role will operate in a hands-on, hybrid capacity, balancing:
- Growth and commercial ownership
- Delivery oversight and support
As the business grows, this role is expected to evolve into a more focused commercial and client leadership position, with delivery increasingly owned by the wider team. We’re therefore looking for someone who is comfortable being hands-on where needed but motivated by building towards a more scalable model.
Leading and growing accounts
- Own a portfolio of key agency accounts with clear revenue and growth expectations
- Develop and deliver account growth plans
- Work closely with the Growth Consultancy team to unlock cross-BU opportunities
Driving commercial performance
- Take ownership of account-level revenue, forecasting and profitability
- Lead scoping, pricing and commercial conversations
- Ensure work is delivered in line with agreed margins and commercial objectives
- Contribute to building a predictable pipeline across your accounts
- Support the development of strategic responses and proposals
- Help position JPC as a strategic partner rather than a delivery supplier
- Work closely with Account Managers and Project Managers to ensure projects are delivered on time, on budget and to a high standard
- Manage risks and maintain client confidence
- In the early stages, take a more hands-on role in supporting delivery where needed
- Focus more of your time on client leadership, growth and commercial performance
Supporting new business
- Identify opportunities beyond your existing accounts
- Support the overall growth of the Agency Business Unit
How you’ll work with the Managing Partner
The Managing Partner (Agency) is responsible for:
- Overall Business Unit growth strategy
- Long-term direction and performance of the Agency
Own day-to-day client leadership across your accounts, drive account growth and commercial performance, and enable the Managing Partner to focus on scaling the business.
Commercial awareness and confidence in owning revenue
Experience in tech, or enterprise level accounts. Experience working with global brands and a track record of account growth.
Benefits:
- Flexible working (hybrid model)
- Private Healthcare
- Pension scheme
- 23 days holiday (ability to earn up to 30 days) + birthday off
- Holiday purchase scheme
- Learning & Development (conferences and training)
- £250 home office budget
- B-Corp certified, pet-friendly office with free breakfast and refreshments
- Regular social events including team drinks, events and Christmas Party and Summer Fun Days!
- Annual JPC Culture Awards
We’re a people-first business – we lead with empathy and human connection, both internally and with our clients.
Director, Customer Account Manager employer: JPC
Contact Detail:
JPC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements and case studies. This is your chance to shine and demonstrate how you can drive account growth and commercial performance.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their business model and think about how you can contribute to their growth. Tailor your answers to show you’re not just a fit for the role, but a perfect match for their culture too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Customer Account Manager role. Highlight your experience in client leadership and account growth, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Commercial Acumen: Since this role is all about driving commercial performance, don’t forget to include examples of how you've successfully managed revenue and profitability in past roles. We love seeing numbers and results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re a people-first business, so we value authenticity and human connection. Share your passion for building relationships and how you approach client management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at JPC!
How to prepare for a job interview at JPC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the agency accounts you’ll be managing. Understand their history, current challenges, and growth potential. This will not only show your commitment but also help you discuss tailored strategies during the interview.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've driven revenue growth in previous roles. Bring specific examples of successful account management and how you’ve navigated commercial conversations. This will demonstrate your ability to take ownership of account-level revenue.
✨Emphasise Team Collaboration
Since this role involves working closely with Account Managers and Project Managers, highlight your experience in leading teams and ensuring high-quality delivery. Share examples of how you’ve fostered collaboration to achieve project goals.
✨Prepare for Growth Strategy Discussions
Think about how you would develop and deliver account growth plans. Be ready to discuss your vision for scaling the Agency Business Unit and how you can contribute to building a predictable pipeline across your accounts.