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- Tasks: Lead service operations, enhance workshop efficiency, and ensure customer satisfaction.
- Company: Dynamic importer and distributor of innovative construction and forestry equipment.
- Benefits: Excellent salary, bonus, vehicle, and opportunities for career progression.
- Why this job: Join a hands-on role that combines technical expertise with leadership in a growing industry.
- Qualifications: 3+ years in field service, engineering qualification, and strong people skills required.
- Other info: Flexible travel within the UK and overseas; based in North-West England.
The predicted salary is between 40000 - 50000 £ per year.
An importer and distributor of high value specialist and innovative equipment focused on increased efficiency in the construction, forestry and other related sectors.
Industry: Specialist construction, forestry and plant machinery
Location: North – West England
With accountability for all service operations, the role covers a number of key responsibilities in order to develop systems and processes ensuring increased workshop efficiency and profitability. The role retains an amount of hands-on activity, is endlessly varied, and will suit a skilled technical professional not yet ready to completely relinquish the practical stuff, with a strong team and customer-centric approach to their work seeking further career progression.
Experience and Qualities Required:
- You’re an experienced technical professional, trained to a high standard in agricultural, forestry or construction machinery engineering, with a minimum of 3 years’ field service experience.
- Your background could be from a machinery dealership, distributor or OEM, and you possess a recognised engineering qualification (from HND to degree level).
- Team leadership experience and good all-round people skills will feature strongly in your career history.
- You recognise the importance of workflow management, efficiency and productivity, timely repair times and the need to prioritise workload accordingly.
- You’re a solution-based thinker who can enthuse a problem-solving attitude in their team.
- You have in-depth experience in machinery hydraulic and electrical systems (including CANbus) as well as a range of practical mechanical engineering, repair and refurbishment skills.
- You have good all-round communication and interpersonal skills, can manage customer expectations and provide a high standard of customer service.
- You’ll be familiar with everyday IT applications including online service and warranty systems, MS Office and CRM.
- Comfortable with occasional travel within the UK and overseas, you’ll be flexible on nights away from home where required for customer visits and product training.
- Residing in, or prepared to relocate to North – West England, you must have a clean driving licence – a bonus if you have HGV1 and CPC.
If you’re a skilled service technician from the agricultural, construction or forestry equipment sector looking for progression and a fresh challenge we’d love to hear from you! Please send your up-to-date CV (in complete confidence) and covering notes to.
Service Manager in Norwich employer: JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting
Contact Detail:
JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and forestry sectors. Attend industry events or join relevant online forums to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects and achievements in service management. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your technical expertise and leadership skills can benefit the company you're applying to.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for skilled professionals like you. Don’t miss out on the chance to land that Service Manager role by submitting your application directly with us.
We think you need these skills to ace Service Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in agricultural, forestry, or construction machinery engineering, and don’t forget to showcase your team leadership skills and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving attitude and customer-centric approach.
Showcase Your Technical Skills: Since this role requires in-depth knowledge of hydraulic and electrical systems, make sure to include any relevant qualifications and hands-on experience. We want to see how you can contribute to our workshop efficiency!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to agricultural, forestry, and construction machinery. Be ready to discuss specific systems, like hydraulic and electrical setups, and share examples from your past experience that highlight your expertise.
✨Showcase Your Leadership Skills
Since the role involves team leadership, prepare to talk about your experience managing teams. Think of specific instances where you motivated your team or solved conflicts, and be ready to explain how you foster a customer-centric approach in your work.
✨Demonstrate Problem-Solving Abilities
Employers love a solution-based thinker! Prepare to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you would improve workshop efficiency. Practise articulating your thought process clearly and confidently.