At a Glance
- Tasks: Drive fraud detection development and enhance customer experience in digital banking.
- Company: Join Chase UK, a leader in digital banking innovation.
- Benefits: Opportunities for growth, learning, and a dynamic, inclusive work environment.
- Other info: Collaborative culture with a focus on continuous improvement and career mobility.
- Why this job: Make a real impact on customer trust and satisfaction while working with talented teams.
- Qualifications: Experience in fraud roles and strong problem-solving skills required.
The predicted salary is between 50000 - 70000 £ per year.
Are you ready to make a real impact in digital banking? At Chase UK, you’ll help deliver the next generation of fraud detection and decisioning capabilities. You’ll collaborate with talented teams to protect customers and the bank, all while enabling seamless digital journeys. We offer opportunities for growth, learning, and career mobility in a dynamic, inclusive environment. Your expertise will help us build products that delight and safeguard our customers.
As a Senior Product Associate – Fraud Product in the Chase UK Fraud Product team, you will drive the development and enhancement of fraud detection and prevention capabilities. You will focus on Transactional and Onboarding Fraud, ensuring strong controls while maintaining a high-quality customer experience. You will partner with Product, Engineering, Fraud Strategy, and data-focused teams to build and improve fraud controls, monitoring, and decisioning. Your work will directly impact customer trust and satisfaction, contributing to a collaborative and innovative team culture.
Job Responsibilities:
- Optimize fraud detection systems and customer experience across digital platforms
- Design, implement, and enhance fraud capabilities and tooling in partnership with internal teams
- Manage vendor relationships, supporting onboarding and ongoing oversight
- Translate emerging fraud risks into practical, measurable mitigations
- Collaborate cross-functionally to ensure effective fraud controls and monitoring
- Contribute to best practices and knowledge sharing across teams
- Support scalable, reusable approaches to control design and implementation
- Balance pace of delivery with strong governance and customer outcomes
- Drive fraud prevention for onboarding and transactional activities
- Evaluate vendor capabilities and support integration into technology stack
- Continuously improve fraud platform performance and processes
Required Qualifications, Capabilities, and Skills:
- Experience in a fraud role with exposure to policy, strategy, investigations, change delivery, or analytics
- Ability to deliver in an agile environment and work across multiple stakeholders
- Hands-on experience managing and optimizing fraud prevention tools and vendors
- Strong problem-solving and analytical skills in technical scenarios
- Attention to detail and ability to synthesize large datasets into clear decisions
- Ability to evaluate vendor capabilities and drive continuous optimization
Preferred Qualifications, Capabilities, and Skills:
- Experience with tools such as Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, or behavioral biometrics solutions
- Familiarity with fraud prevention in digital banking environments
- Knowledge of payments, risk management, and cybersecurity
- Experience supporting integration of fraud tools into technology stacks
- Ability to contribute to scalable control design and implementation
- Strong communication and collaboration skills
- Passion for continuous improvement and learning
