JP Morgan Chase seeks an experienced Experience Research Vice President to help lead a transformation of our Infrastructure Platforms tooling and processes. You will guide teams in selecting studies, create test plans, discuss guides, and drive research from planning through launch.
You will document user journeys, capture friction, track solutions, and advocate data-driven decisions with UX designers and product managers, building a listening strategy from multiple posts.
VP of Experience Research & Strategy employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
