Trade Implementation Manager Senior Associate

Join a team where your project management expertise directly shapes how global clients experience Trade Finance. In this role, you'll be the driving force behind complex implementations, partnering with clients and internal teams to bring solutions to life. Your ability to build trusted relationships and navigate multi-phase deliveries will make a real impact on how businesses trade across borders. If you thrive on collaboration, problem-solving, and delivering results, this is the opportunity for you.

As a Trade Implementation Manager Senior Associate in Payments for Trade Finance, you will consult with clients to understand their technical and business needs and coordinate multi-disciplinary teams to deliver Trade Finance products and solutions on time and efficiently. You'll manage complex, multi-phase implementations while building strong relationships with clients, Sales, Product, Operations, and Client Service teams. This is a client-facing role where you'll act as a trusted advisor, ensuring business requirements are understood and satisfied from start to finish.

Job Responsibilities

• Manage core Trade Finance product implementations for clients, primarily in the EMEA region.
• Conduct scoping and introductory meetings with clients to ensure product requirements align with their business needs and the firm's capabilities.
• Coordinate with internal and global partners including Sales, Product, Credit, Risk, Legal, Compliance, Operations, and Technology to keep implementation activities on schedule.
• Develop deal execution approaches and manage all aspects of client onboarding, documentation, and technical implementation.
• Prepare and publish implementation status reports and presentations at regular intervals.
• Conduct warm handoffs to Client Service upon project completion, including comprehensive product handover information.
• Serve as an effective point of escalation on behalf of clients, resolving issues in a timely and professional manner.
• Provide innovative solutions to meet client needs throughout the implementation lifecycle.
• Liaise with regional and global implementation teams to ensure a coordinated approach to programmes.
• Identify and communicate process gaps and improvement opportunities, owning initiatives where appropriate.
• Contribute to system and process enhancement and change management projects in collaboration with regional and global team members.

Required Qualifications, Capabilities, and Skills

• Experience in client implementation, middle or back-office functions related to Trade Finance, or equivalent experience in project management and system implementation.
• Strong project management and problem-solving skills with a structured approach to delivery.
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
• Ability to work independently, managing multiple tasks and responsibilities with strong attention to detail.
• Ability to work across multiple business lines and establish productive working relationships at various levels.
• Capacity to think flexibly and strategically while balancing competing priorities.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong client relationship management skills with a consultative approach.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of traditional trade and structured finance products.
• Project management certification or formal training, including use of project plans and issue logs.
• Experience with digital channels and electronic banking platforms.
• Operations and customer service experience.
• Proven ability to successfully manage conflict and facilitate meetings.
• Experience in Transaction Banking or Trade Finance products.