J.P. Morgan is seeking an Workforce Planning Analyst - Real Time, Scheduling, Workflow to join its Workforce Planning team.
The role focuses on intraday service management, schedule build and maintenance, and workflow allocation for a high-volume multi-channel contact centre environment. Based in the UK, the role supports day-to-day operations across calls, chats, and back-office workloads with a strong emphasis on real-time execution and stakeholder coordination.
Real-Time Scheduling & Workflow Planner employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
