At a Glance
- Tasks: Lead tech teams to ensure seamless application and infrastructure service delivery.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Diverse and inclusive culture with excellent career advancement opportunities.
- Why this job: Make a real impact by solving critical tech issues in a dynamic environment.
- Qualifications: Experience in IT troubleshooting and strong communication skills required.
The predicted salary is between 60750 - 74250 £ per year.
As a Technology Support Lead within the Global Banking Technology, you will lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. You will be responsible for building strong working relationships with internal clients and business stakeholders to effectively provide support for critical issues impacting revenue.
Job responsibilities:
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
- Anticipate and mitigate problems prior to their occurrence.
- Execute policies and procedures that ensure operational stability and availability.
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
- Drive Global Banking Service Improvement Initiatives within the respective regions and location(s).
- Review Technology Roadmaps with local leadership.
- Identify and coordinate resources for 3rd Level Support for escalations.
- Build consensus between the technical and business teams and bring open issues to resolution.
Required qualifications, capabilities, and skills:
- Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services with workplace technologies.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Proficient in observability and monitoring tools and techniques.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- AI skills / integration - familiar with Co Pilot / LLM suite.
- Strong communication skills (written and verbal) and strong client engagement skills.
- Proven ability to translate technical concepts to a non-technical audience and vice versa.
- The ability to work independently and in a team environment, strong organizational and interpersonal skills.
- Strong analysis and troubleshooting skills.
- Strong technical skills with advanced level proficiency in Word, Excel and PowerPoint, MS Teams, OneNote, OneDrive, etc.
Preferred qualifications, capabilities, and skills:
- Extensive experience with Workplace Technologies.
- Advanced business application and business process knowledge would be beneficial.
Technology Support Lead in London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Lead in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JP Morgan Chase. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Technology Support Lead in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JP Morgan Chase.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JP Morgan Chase's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JP Morgan Chase
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JP Morgan Chase.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JP Morgan Chase will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JP Morgan Chase employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
