Senior Product Designer - UX in London

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. As a Product Designer at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London with a growing contingence in Berlin. As a Senior Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You've worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers. Job responsibilitiesAs part of a dedicated product squad, drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design by using insights and data to inform user experiences. Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs. Partner with the design system team to represent customer and business needs. Can clearly articulate design decisions and how solutions deliver value to the business and its customers. Engage with stakeholders and fellow designers, proactively resolve issues affecting design quality, and identify new opportunities for design innovation. Required qualifications, capabilities and skillsProven experience in hands-on product design roles, demonstrating craft and problem-solving abilities Strong portfolio showcasing user-centered solutions to business and customer challenges. Practical understanding of current and emerging technologies relevant to digital experiences. Experience designing across digital touchpoints, including native iOS and Android platforms. Proficiency in usability testing, iterative design, and early-stage UX research methods. Knowledge of modern design systems, prototyping software, and design tools (e.g. Versatile craft skills from concept sketches to high-fidelity digital prototypes. Preferred qualifications, capabilities and skillsBachelor's degree in Design, HCI, or related field, or equivalent professional experience. Product design and delivery experience in Financial Services / Fintech #ICBEngineering #ICBCareersJ.Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.