Senior Director of Site Reliability Engineering - Executive Director in London

Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success. As a Senior Director of Site Reliability Engineering at JPMorgan Chase in Infrastructure Platforms, you own and lead the SRE organization for our global network estate. You build and run teams of code-first SREs embedded within the network engineering teams, making reliability an engineered property of every platform rather than an operational afterthought. You are accountable for the reliability of enterprise-scale infrastructure: the SLIs/SLOs it is held to, the observability that proves it, the incident leadership that protects it, and the automation that engineers away toil. You lead an AI-native organization, driving fluent use of AI across the software development and operations lifecycle while holding the line on correctness, security, and risk.

Job Responsibilities

• Owns the reliability of the network estate end-to-end: define the SRE operating model, the embedded-team structure, and the reliability outcomes the organization is accountable for.
• Builds, leads, and grows a multi-team SRE organization: hire and develop SRE managers and senior individual contributors, and set a high, consistent code-first engineering bar across teams.
• Runs the embedded model: place SRE teams inside the network engineering teams so reliability is engineered in at the source, while maintaining a coherent central discipline, shared standards, and career path.
• Establishes and governs SLIs, SLOs, and error budgets across platforms; drive SLO-based alerting, telemetry standards, and actionable observability as organizational defaults.
• Sets the strategy for toil reduction and self-healing infrastructure: treat repeated manual work as a defect to be engineered out, and hold teams to measurable reduction.
• Acts as the bridge between the network engineering teams and the automation-platform and data-engineering teams: translate operational reliability needs into platform and data requirements, and ensure the resulting tooling and data actually meet the business need and are adopted in production.
• Owns the major-incident and post-incident practice: strong incident leadership, blameless post-incident reviews, and durable engineering fixes that actually land.
• Drives an AI-native way of working across the org (AI-assisted development, code review, test generation, incident and root-cause analysis) with clear validation standards, so speed never compromises correctness, security, or reliability.
• Partners with network engineering, platform, and security leadership to align reliability strategy, roadmaps, and investment, and make the case for reliability work in business terms.
• Applies security and operational-risk judgment across the engineering lifecycle and ensures the organization operates within a regulated-enterprise control environment.
• Leads firmwide reuse-first adoption of enterprise-authorized AI capabilities within the work environment to accelerate reliability planning, operational learning, and delivery execution, with human-in-the-loop validation and appropriate handling of sensitive data.

Required Qualifications, Capabilities, and Skills

• Extensive experience leading SRE, production engineering, or reliability-focused software organizations at scale, including leading other managers (a leader of leaders).
• A code-first foundation: credible software engineering background and the judgment to hold a code-first SRE bar, not an operations-only one.
• Proven track record running production systems at scale, including SLI/SLO/error-budget practice, incident leadership, and measurable toil reduction.
• Demonstrated ability to build and scale teams: hiring, developing SRE leaders and senior engineers, and establishing engineering culture and career paths.
• Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including validation practices, data sensitivity considerations, and measurable reliability outcomes.
• Deep observability and reliability expertise: white-box/black-box monitoring, SLO-based alerting, and telemetry, and the ability to set these as organizational standards.
• Strong systems thinking across interfaces, contracts, failure modes, and interactions at enterprise scale.
• Fluency and conviction in AI-native engineering: directing AI to do real engineering and operations work, with sound judgment on where it applies and where deep human expertise is required.
• Security-first mindset and sound operational-risk judgment from design through production.
• Able to influence across a large, matrixed organization and lead calmly under pressure during high-severity events.
• Outcome orientation: focused on reliability, impact, and cost, not activity or span of control.

Preferred Qualifications, Capabilities, and Skills

• Networking depth (routing, switching, security, packet/flow analysis) or experience leading reliability for network or network-adjacent platforms: a strong plus, not a requirement.
• Experience running an embedded SRE model, driving reliability into engineering teams from within rather than from a central operations silo.
• Experience across multiple infrastructure domains.
• Demonstrated use of AI to redesign engineering and operational workflows for measurable impact, and to build organizational AI fluency.
• Experience supporting mission-critical systems in a production environment.
• Prior experience in regulated or large-scale enterprise environments.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Full time

Posting Date: 2026-08-21