Product designer in London

As a Product Designer (Experience Design) Senior Associate on the JPMM Platform team within Digital Markets (CIB), you will help shape the end-to-end user experience of a high-impact platform used to engage with markets content, tools, and workflows. You’ll blend strong visual/UI craft with interaction design and systems thinking; turning complex requirements and data-heavy experiences into clear, intuitive, and trustworthy interfaces.

You will partner closely with Product, Engineering, and cross-functional stakeholders across Markets to deliver consistent, accessible experiences at scale. This is a role for a designer who can zoom from concept to pixel: setting a high bar for UI quality while also navigating ambiguity, iterating quickly, and shipping work that measurably improves the platform.

The JPMM Platform team sits within Digital Markets in the Commercial & Investment Bank (CIB). We own products within the platform outright, as well as build and evolve the platform foundations and shared experiences that power digital markets journeys - spanning navigation, information architecture, and core UX/UI patterns that teams rely on to deliver new capabilities quickly and safely. The work is fast-paced, detail-oriented, and highly collaborative, with a strong emphasis on quality, consistency, and outcomes.

Job responsibilities

• Design elegant, modern user experiences for web and mobile across the JPMM platform, maintaining a high bar for user experience, including visual design, layout, typography, and interaction polish.
• Translate complex requirements into clear user flows, wireframes, prototypes, and production-ready UI specifications; balancing speed, quality, and scalability.
• Design AI-enabled experiences that help users understand, trust, and effectively act on model-driven outputs (e.g., explanations, confidence/quality signals, human-in-the-loop review, fallbacks, and error states).
• Partner with Product, Engineering, and relevant partners to define how experiences, solutions and AI outputs are presented, evaluated, and incorporated into end-to-end platform workflows.
• Use AI thoughtfully within your own design workflow to accelerate exploration, synthesis, and iteration (e.g., rapid ideation, content variations, prototyping support), while applying strong judgment, quality control, and appropriate governance for regulated environments.
• Drive platform-wide consistency through reusable patterns and design-system-first execution; contribute components, patterns, and guidance that enable other teams to ship high-quality experiences faster.
• Collaborate across teams to align experiences end-to-end, proactively identifying UX debt and opportunities to simplify, standardize, and improve usability.
• Work with Research and Insights teams to conduct and incorporate user research and usability testing (formal and lightweight), and use qualitative + quantitative inputs to inform design decisions.
• Ensure inclusive, accessible experiences by applying accessibility standards and designing for diverse users and contexts.

Required qualifications, capabilities, and skills

• 5+ years of product/UX design experience delivering digital products and services (with clear evidence of shipped work).
• Strong visual/UI design capabilities: composition, typography, spacing, color, UI states, interaction details, and production-quality specs.
• Proven experience designing complex, multi-step workflows and/or data-intensive experiences (dashboards, tools, enterprise platforms, etc.).
• Proficiency with modern design and prototyping tools (e.g., Figma), plus comfort collaborating with engineers using handoff best practices; familiarity with front-end constraints and design-for-build.
• Experienced in scaled Agile / enterprise ways of working, aligning design across squads while maintaining quality, consistency, and pace.
• Demonstrated experience leveraging and maintaining design systems: applying component libraries effectively, evolving patterns responsibly, and documenting usage to support scale and consistency.
• Understanding of inclusive design principles and accessibility guidelines, with a track record of applying them in shipped products.
• Strong communication and stakeholder management skills—able to explain design decisions, incorporate feedback, and align teams without losing craft quality.

Preferred qualifications, capabilities, and skills

• Experience in financial services, capital markets, or other regulated enterprise environments.
• Experience designing AI-enabled and/or automation-supported workflows (e.g., recommender experiences, summarization, assisted decisioning, human-in-the-loop patterns).
• Experience designing platform foundations (navigation, IA frameworks, shared patterns, onboarding, permissions-aware UX, etc.).
• Familiarity with markets concepts and user contexts (e.g., fast scanning, credibility/trust, time-sensitive decisioning).
• Experience partnering with distributed teams and building alignment across multiple product areas.

JPMorganChase is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.