Overview
In this role you help drive growth and adoption of Liink Confirm across EMEA and APAC by partnering with client teams and internal partners. You will onboard new clients, strengthen relationships, and translate client needs into product and process improvements. You act as the execution engine for client engagement, supporting onboarding, revenue growth, and actionable insights for product and operations teams. This role blends client engagement, commercial execution, and product advocacy to shape future network solutions. You will work closely with cross-functional teams to deliver a high-quality client experience and scalable delivery.
Responsibilities
- Develop trusted client relationships and ensure a high-quality lifecycle experience
- Maintain pipeline reporting, opportunity tracking, CRM hygiene, and visibility of key commercial opportunities
- Drive client meetings and prepare materials, recaps, action logs, and onboarding documentation
- Conduct account reviews to identify opportunities for adoption, expansion, and revenue growth
- Assist with proposals, business cases, client presentations, product demos, and deal-support materials
- Develop deep knowledge of the Kinexys Networks product suite, market landscape, client use cases, and competitive environment
- Gather client feedback and communicate insights to Product, Technology, Operations, and other stakeholders
- Coordinate onboarding and implementation tasks across Product, Technology, Operations, Legal, Compliance, and internal partners
- Support strategic initiatives including market research, competitor analysis, client coverage planning, adoption reporting, and go-to-market activities
Key requirements
- Bachelor's degree or equivalent practical experience
- Experience in client-facing roles within financial services, payments, fintech, technology, consulting or related industries
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and presentation skills
- Ability to build relationships with internal and external stakeholders
- Strong analytical and problem-solving skills
- Experience using CRM and pipeline management tools
- Demonstrated ability to work effectively within cross-functional teams
- Self-motivated, detail-oriented and comfortable in a fast-paced environment
- communication
- presentation
- relationship-building
- CRM and pipeline management
- knowledge of APIs, SaaS products or network-based platforms
- experience with enterprise client onboarding or implementation programs
Payments - Kinexys Networks (Liink Confirm) – Client Engagement - Associate/Senior Associate - London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
